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Avaya Oceana® Solution Support Sample Questions:

1. Which two log files are used to troubleshoot CSC-AES connection problems? (Choose two.)

A) /var/log/Avaya/services/CallServerConnector
B) /var/log/Avaya/dcm/pu/CallServerConnector
C) /var/log/Avaya/dcm/pu/AgentControllerService
D) /var/log/Avaya/services/CustomerControllerService

2. Which statement regarding UCA Store Backup is correct?

A) UCA Store backup can be run immediately and it does not support backup scheduling.
B) UCA Store backup is immediately for the Avaya Oceana solution.
C) UCA Store backup can be run immediately or scheduled later.
D) UCA Store backup can be taken without entering the backup password.

3. While troubleshooting Avaya Aura Experience Portal through the Experience Portal Management Platform, how can you confirm if the Avaya Oceana application is working properly?

A) Edit the Avaya Oceana application and click on "Verify" to check if you have reached the application successfully.
B) Check the Port Distribution and confirm if the Experience Portal channels are In-service.
C) Verify if the Avaya Oceana application URL is mapped to the correct DNIS or application number.
D) Check the VOIP connection and verify if the Experience Portal Is integrated to the correct Session Manager,

4. Consider the log messages:
'RequestId' : 'SWQtNzA2d2pSRm032GtfQUtzUFFtdw==_', 'RouteRequestId' :
'0830cf65-1aaf-48a3-8a2f-44850be19f82', 'WorkflowType' : 'ROUTE_CONTACT_SMS',
'SourceName' : 'OCPShortMessageService', 'CallbackIP' : '135.122.106.229', 'ContactId' :
'ME1NsN-4QI6isb73z-mPyA', 'ChannelType' : 'ShortMessageService', 'Reason' : '400 Bad Request. Space could not be resolved', 'WorkRequestId' : 'Id-706wjRFm7dk_AKsPQmv' Which provider type is being handled in these log messages?

A) OCP Email Provider
B) OCP Chat Provider
C) OCP SMS Provider
D) OCP Social Provider

5. Consider the log messages from Contact Center Service PU log file ucm-affadapter-pu-1.log:
2018-02-21 11:21:21,549 [Pool-pool-4-thread-1] INFO AsyncHttpClient [adapter-pu-1]
[M:sendEvent] [T:]. Send request to
[http://135.122.104.77:80/services/EventingConnector/events?affinity=135.122.104.77] with header attributes [(family=OmniCenter, type=CONTACT_ENDED, metadata-ucid=Eke6-qw3S2K-MyAKSJny6A, Version=1.0)], body [RouteContactEvent
[,id=UGZQRVhJNHhTaGlycXQyQThFN2VJdw==_,ip=135.122.104.77,wr=pfpEXI4xShmrqt2A8 E7eIw,c=Eke6-qw3S2K-NyAKSJny6A,p=OCP ShortMessageService,ch=ShortMessageService,rrId=f785b56c-364f-4acf-9620-b723a6ca43c6,r outAddr=,wfType=ROUTE_CONTACT_SMS,reason=DEFAULT]] What is the Work Request ID in the log message?

A) UGZQRVhJNHhTaGlycXQYQThFN2VJdw
B) f785b56c-364f-4acf-9620-b723a6ca43c6
C) PfPex14xShrmrqt2A8E7eIw
D) Eke6 qw3S2K-NyAKSJny6A

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