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Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

1. A technician has installed an Avaya Quality Monitoring application where each Avaya Quality Monitoring component was installed on a separate server. The technician needs to configure the Avaya Quality Monitoring recording mode on the Avaya Contact Recorder to integrate the Avaya Contact Recorder with the Avaya Quality Monitoring.
Which parameter should be entered under "URL(s) of Quality server(s) to connect to" field?

A) The Fully Qualified Domain Name (FQDN) of the server where the web server component was installed
B) The hostname of the server where the BDR component was installed; the same port number as it is configured on the Avaya Quality Monitoring under the CTI adapter component related to integration with the Avaya Contact Recorder.
C) The hostname of the server where the eRecorder component was installed; the same port number that is configured on the voice card in Avaya Quality Monitoring.
D) The hostname of the server where the BDR component was installed

2. Which three key components make up the Avaya Quality Monitoring Server? (Choose three)

A) Avaya Viewer
B) Business Driven Recording (BDR) Server
C) E-Connect Server
D) Database Server
E) E-Recorder Server

3. You are planning to install an Avaya Contact Recorder on customer site that is using an Avaya Communication Manager as a PBX.
Which two devices should reachable by the Contact Recorder? (Choose two)

A) Avaya Application Enablement Server
B) Avaya Session Manager
C) Avaya Communication Manager Gateway
D) Avaya IP Telephones

4. A customer's Avaya Contact Recorder has been in production for the last 5 years. Recently you have noticed that the var partition is low on disk space, even after performing the database vacuum and clearing unwanted files from the partition.
What is the first step that must be performed to bring the size down?

A) Identify the customer retention requirement, and delete the old call recording from the call partition.
B) Identify the customer retention requirement, Login to the PostgresSQL, and delete the old call details manually.
C) Go to General Setup - - > Recorder and Change "Allow Full Database Vacuum on Startup if required"
D) Identify the customer retention requirement, and Go to General Setup - - > Recorder and change the "Retain call details for (months)" setting in the Avaya Contact Recorder webpage.

5. Your customer needs a solution for their Avaya Contact Recorder. They currently have an Avaya Contact Recorder master and three slaves.
Which action can your customer take to turn their solution into a high resiliency solution?

A) Add another Avaya Contact Recorder master.
B) Add another Avaya Contact Recorder slave.
C) Add an Avaya Contact Recorder standby.
D) Add an Avaya Contact Recorder TDM server.

Solutions: