What is the duration of the 3300 Exam
- Number of Questions: 60
- Passing Score 70%
- Format: Multiple choices, multiple answers
- Length of Examination: 90 minutes
Reference: https://downloads.avaya.com/css/P8/documents/100142082
Who should take the 3300 exam
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Avaya 3300 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: System Architecture & Components | 20% | - Protocols and integration points - Avaya Aura Contact Center (AACC) architecture - Core components: CCMA, CCM, Media Server, Communication Manager |
| Topic 2: Configuration & Administration | 30% | - Contact Center Manager Administration (CCMA) navigation - Call routing and CDN configuration - Agents, agent groups, and skillsets configuration - Access and partition management |
| Topic 3: Maintenance & Troubleshooting | 20% | - Logs, traces, and diagnostic tools - Common faults and resolution procedures - Routine system monitoring and health checks |
| Topic 4: Service Creation & Scripting | 20% | - Variables, expressions, and intrinsics - Script design, testing, and deployment - Service Creation Environment (SCE) fundamentals |
| Topic 5: Reporting & Statistics | 10% | - Report generation and customization - Key performance indicators - Real-time and historical reporting |


