Ultimate Guide to Prepare 500-444 Certification Exam for CCEIT in 2024
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NEW QUESTION # 30
How are microapps defined and configured using PCCE Web Administration Manager (S.P.O.G)?
- A. Desktop Settings -> Resources -> Call Variables Layout
- B. Route Settings -> Sip Server Groups
- C. Call Settings-> IVR Settings->Network VRU Scripts
- D. Route Settings -> Media Routing Domain
Answer: D
Explanation:
Microapps are defined and configured using the Web Administration Manager (S.P.O.G) in the Route Settings -> Media Routing Domain section. In this section, you can define and configure the microapps that will be used in the CVP environment. You can define the microapps, set the default values, and configure the routing logic for each microapp. Additionally, you can define the audio files and scripts that will be used with the microapps.
References: [1] https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/installation/guide/ccce85install/ccce85install_chapter_0101.html [2] https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/configuration/guide/ccce85cfg/ccce85cfg_chapter_0602.html
NEW QUESTION # 31
Which type of machine will run an automated deferred sync job?
- A. AW client machine
- B. AW/HDS machine
- C. Secondary AW machine
- D. Principal AW machine
Answer: A
NEW QUESTION # 32
Which two validations will be completed for the PCCE production deployment model on an ESXi server?
(Choose two.)
- A. Linux verification for containers.
- B. The hypervisor provides enough power.
- C. The lab is deployed properly.
- D. Ensure that the correct servers are on the correct sides.
- E. Correct RAM and CPU are being deployed.
Answer: C,E
NEW QUESTION # 33
How is a call assigned to a call type in the PCCE system?
- A. when the call is routed to an agent
- B. when the call terminates, and data is written to the Cisco TCD table
- C. when the call is first post-routed from Cisco Unified Customer Voice Portal
- D. when a call-routing script hits the first Queue to Skill Group node
Answer: D
Explanation:
Explanation
= A call is assigned to a call type in the PCCE system when a call-routing script hits the first Queue to Skill Group node. This is because the call type is determined by the script that is associated with the dialed number of the call. The script is selected based on the routing client and the dialed number. The first Queue to Skill Group node in the script marks the point where the call type is assigned to the call. The call type is used for reporting and categorizing the call. The other options are not correct because they do not affect the call type assignment. The call type is not changed when the call terminates, when the call is post-routed from CVP, or when the call is routed to an agent. References := Call Types, Contact Data, and Scripting1 Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.0 (1) - Call Types, Contact Data, and Scripting2 Cisco Packaged Contact Center Enterprise Features Guide, Release 12.5 (1) - Call Type3
NEW QUESTION # 34
Which core components are required for calls that originate from Cisco Unified Communications Manager to Cisco Unified CVP using Comprehensive mode when using microapps?
- A. CUCM: CTI Route Port, SIP Trunk, ICM: CVP Type 2 VRU, CUBE. VXML Gateway
- B. CUCM: CTI Route Port and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway
- C. CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway
- D. CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 2 VRU and Network VRU labels, VXML Gateway
Answer: B
NEW QUESTION # 35
What are two functions of a SIP Proxy Server? (Choose two.)
- A. connects to Call Router
- B. helps to centralize the administration and call control
- C. load balancer for HTTP and SIP
- D. handles box-to-box redundancy
- E. centralizes dial plans
Answer: B,E
Explanation:
A SIP Proxy Server is a network element that helps to centralize the administration and call control, as well as the management of SIP sessions. It can also be used to centralize dial plans, which are the instructions that are used to route calls. Additionally, a SIP Proxy Server can be used to provide load balancing, which helps to ensure that calls are routed to the most appropriate server. Reference: https://www.voip-info.org/sip-proxy-server/
NEW QUESTION # 36
Which two certificates do the Cisco Finesse primary and secondary servers accept when HTTPS protocol is used to access the administration console or agent desktop in Cisco Finesse? (Choose two.)
- A. Domain validation certificate
- B. Digital certificate
- C. Root certificate
- D. Self-signed certificate
- E. Certificate authority certificate
Answer: D,E
Explanation:
Explanation
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1151/Admin
NEW QUESTION # 37
What is an enterprise-focused Session Border Controller (SBC) providing voice and video connectivity from the enterprise IP network to service provider SIP trunks?
- A. CUBE
- B. CVP
- C. CUCM
- D. DNIS
Answer: A
Explanation:
Explanation
An enterprise-focused Session Border Controller (SBC) providing voice and video connectivity from the enterprise IP network to service provider SIP trunks is Cisco Unified Border Element (CUBE). CUBE is a Cisco IOS software application that acts as a network border element between two or more VoIP networks, providing interconnectivity, security, and transcoding1. CUBE can be deployed on Cisco Integrated Services Routers (ISRs), Cisco Aggregation Services Routers (ASRs), or Cisco Cloud Services Routers (CSRs) in the enterprise network edge1. CUBE enables enterprises to use SIP trunking services from service providers, as well as interconnect their on-premises or cloud-based unified communications systems with other SIP networks1. CUBE also supports various features such as call admission control, media flow-through or flow-around, quality of service, and media recording1.
CUCM, CVP, and DNIS are not valid options for this question. CUCM stands for Cisco Unified Communications Manager, which is a call processing system that provides call control, device management, and user administration for Cisco IP telephony and video solutions2. CVP stands for Cisco Unified Customer Voice Portal, which is an interactive voice response system that provides self-service and call routing applications for contact centers3. DNIS stands for Dialed Number Identification Service, which is a feature that identifies the number dialed by the caller and passes it to the destination device. None of these products or features act as an enterprise-focused SBC providing voice and video connectivity from the enterprise IP network to service provider SIP trunks.
References: Cisco Unified Border Element Configuration Guide1, Cisco Unified Communications Manager Overview2, Cisco Unified Customer Voice Portal Overview3, Dialed Number Identification Service
NEW QUESTION # 38
Which Cisco Unified Border Element configuration is used in Contact Center Enterprise with Cisco Unified Customer Voice Portal and Cisco Unified Border Element deployment?
- A. Cisco Unified Border Element must be configured as media pass flow-around mode.
- B. voice gateway must be dedicated for VXML browser sessions.
- C. Cisco Unified Border Element must be configured as media pass flow-through mode.
- D. Box-to-box Cisco Unified Border Element must be used for redundancy.
Answer: C
Explanation:
In a Contact Center Enterprise with Cisco Unified Customer Voice Portal and Cisco Unified Border Element deployment, the Cisco Unified Border Element must be configured as media pass flow-through mode. In this mode, the Unified Border Element is configured to route all media traffic directly to the customer voice portal and not through the voice gateway.
NEW QUESTION # 39
Which signed certificate is less administration in environments with many servers, such as CCE?
- A. 3rd party signed
- B. Certificate Authority (CA)
- C. Self-signed
- D. Security Authority (SA)
Answer: B
Explanation:
Explanation
Certificate Authority (CA) signed certificates are less administration in environments with many servers, such as CCE, because they are issued by a trusted third-party entity that validates the identity of the certificate owner and provides a chain of trust. CA signed certificates are more secure and reliable than self-signed certificates, which are generated by the same entity whose identity they certify and are not verified by anyone else. Self-signed certificates require manual installation and configuration on each server and client that needs to communicate with them, which can be tedious and error-prone. 3rd party signed certificates are similar to CA signed certificates, but they are issued by a commercial entity that may charge a fee for their services. Security Authority (SA) is not a valid term for a certificate issuer. References: 1, 2, 3
NEW QUESTION # 40
What is important to remember about VMs when deploying Direct Attached Storage (DAS) only systems?
- A. Failure of a VM brings down all the components that are installed on the VM.
- B. Failure of a VM doesn't bring down all the components that are installed on the VM.
- C. Failure of a physical server brings down only specific VMs allocated to that specific storage and installed on that VMware vSphere Host.
- D. Failure of a physical server doesn't bring down all the VMs that are installed on that VMware vSphere Host.
Answer: A
Explanation:
Explanation
When deploying Direct Attached Storage (DAS) only systems, it is important to remember that failure of a VM brings down all the components that are installed on the VM. This is because DAS is a type of storage that is connected directly to the computer accessing it, such as a PC or server, as opposed to storage that is accessed over a network, such as network-attached storage (NAS) or storage area network (SAN). DAS provides fast and low-latency access to the data, but it also limits the scalability and availability of the system.
If a VM fails, the data stored on the DAS attached to that VM becomes inaccessible to other VMs or applications. Therefore, it is essential to have a backup and recovery strategy for the data on the DAS, as well as a high availability design for the VMs123. References: Solution Design Guide for Cisco Unified Contact Center Enterprise, Release 12.6 (1)1, Direct-Attached Storage (DAS): What is it?4, Share an Azure managed disk across VMs2.
NEW QUESTION # 41
How are remote sites added?
- A. Websetup
- B. PG Setup
- C. Initialization Wizard
- D. SPOG interface
Answer: C
Explanation:
Remote sites can be added by using the Initialization Wizard. The Initialization Wizard is a utility that is used to configure the Packaged CCE system, including adding remote sites and configuring the call routing scripts [1]. It is launched by running the pg_setup.exe program and then selecting the Add Remote Sites option. This will initiate a setup wizard that will guide you through the process of adding remote sites.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_11_5_1/maintenance/Guide/PCCE_BK_P5FE2CBD_00_pcce-features-guide-11-5.pdf
1. Cisco Packaged Contact Center Enterprise Features Guide Release ...
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_11_5_1/maintenance/Guide/PCCE_BK_P5F
NEW QUESTION # 42
Which type of machine will run an automated deferred sync job?
- A. AW/HDS machine
- B. Secondary AW machine
- C. Principal AW machine
- D. AW client machine
Answer: A
Explanation:
An AW/HDS machine is a hybrid of an AW client machine and a Secondary AW machine, and it is used to run automated deferred sync jobs. These jobs are typically used to transfer data between two or more AW machines, and the AW/HDS machine acts as the intermediary, making sure that all of the data is kept up-to-date and in sync.
References: [1] https://www.oracle.com/webfolder/technetwork/tutorials/obe/fmw/oim/11gR2-PS3/OIM_11gR2_PS3_Installation/OIM_11gR2_PS3_Installation_Step2.html [2] https://docs.oracle.com/cd/E24628_01/doc.121/e28814/config_hds_aw.htm [3] https://docs.oracle.com/en/middleware/lifecycle/12.2.1.4/core/one-time-processes-deferred-synchronization-jobs.html
NEW QUESTION # 43
Which signed certificate is less administration in environments with many servers, such as CCE?
- A. 3rd party signed
- B. Certificate Authority (CA)
- C. Self-signed
- D. Security Authority (SA)
Answer: B
Explanation:
The signed certificate that is less administration in environments with many servers, such as CCE, is the Certificate Authority (CA) signed certificate. This type of certificate is signed by a trusted Certificate Authority (CA), which eliminates the need to manually manage each server's certificate. The CA signed certificate is also more secure than a self-signed or third-party signed certificate, as the CA has verified the identity of the certificate's owner and can revoke it if necessary. Security Authority (SA) signed certificates are not commonly used in CCE environments.
NEW QUESTION # 44
What defines the DialPlan on a Cisco Voice Gateway/CUBE?
- A. ATR
- B. voice-class
- C. Voip voice
- D. Dial-Peers
Answer: D
NEW QUESTION # 45
Which keytool command lists certificates in the cacerts file?
- A. keytool -list -alias
- B. keytool -list -keystore cacerts
- C. keytool -list cacerts
- D. keytool -list -showinfo
Answer: B
NEW QUESTION # 46
Which keytool command lists certificates in the cacerts file?
- A. keytool -list -alias
- B. keytool -list -keystore cacerts
- C. keytool -list cacerts
- D. keytool -list -showinfo
Answer: B
Explanation:
Explanation
The keytool command that lists certificates in the cacerts file is B: keytool -list -keystore cacerts. This command will display the aliases and fingerprints of all the certificates in the cacerts file, which is the default truststore for Java applications1. The cacerts file contains the root and intermediate certificates of various certificate authorities (CAs) that are trusted by Java2.
The other options are incorrect because:
A: keytool -list -showinfo is not a valid keytool command, as the -showinfo option does not exist. The closest option is -v or -verbose, which will display more details about each certificate, such as the owner, issuer, serial number, validity period, signature algorithm, and extensions1.
C: keytool -list cacerts is not a complete keytool command, as it is missing the -keystore option, which is required to specify the name or path of the keystore file to be listed. Without the -keystore option, the keytool command will assume the default keystore file, which is usually named .keystore in the user's home directory1.
D: keytool -list -alias is also not a complete keytool command, as it is missing the value of the -alias option, which is used to specify the alias of a particular entry in the keystore file to be listed. Without the value of the -alias option, the keytool command will display an error message, such as "keytool error: java.lang.Exception: Alias <alias> does not exist"1.
References:
1: keytool - Key and Certificate Management Tool 2: How to check a Certificate is in default cacerts 3: java - How to view and edit cacerts file? - Stack Overflow 4: HOW TO: Import or list certificates from Java cacerts file using ... 5: Keytool: List Certificate - Java Certs - ShellHacks
NEW QUESTION # 47
To which Cisco Unified Communications Manager configuration object should the call be transferred to maintain end-to-end reporting context when an agent transfers a call to another ICM Skill Group?
- A. CTI route point
- B. Route pattern
- C. Agent IP phone
- D. Translation pattern
Answer: A
NEW QUESTION # 48
Which CLI command manages the Java Keystore Certificate in Windows CCE servers?
- A. Keytool
- B. OPENSSL
- C. PROCMON
- D. System CLI
Answer: A
NEW QUESTION # 49
Which two claim rules will be added to specify the claims sent from ADFS to Cisco Identity Service as part of a successful SAML assertion in PCCE? (Choose two.)
- A. sAMAccountName - Logon names maintained for backward compatibility
- B. E-Mail Address - For the Outgoing claim type
- C. uid - For Identifying the authenticated user in the claim sent to the applications
- D. Unspecified - For the Incoming name ID format
- E. user_principal - For Identifying the authentication realm of the user in the assertion sent to Cisco Identity Service.
Answer: C,E
NEW QUESTION # 50
Where should a trust relationship be established by downloading and exchanging a metadata file when configuring the Cisco IdS using PCCE Web Administration Manager (S.P.O.G)?
- A. IdS to IdP and IdP to IdS
- B. IdS to IdP and IdP to Active Directory (AD)
- C. IdS to IdP
- D. IdP to IdS
Answer: C
Explanation:
A trust relationship should be established between the IdS and IdP by downloading and exchanging a metadata file when configuring the Cisco IdS using PCCE Web Administration Manager (S.P.O.G). The metadata file contains the public certificates and other relevant information necessary to establish a trust relationship between the two systems. Reference: https://www.cisco.com/c/en/us/td/docs/security/ise/2-4/admin_guide/b_ise_admin_guide_24/b_ise_admin_guide_24_chapter_0100.html
NEW QUESTION # 51
What are the Active and Configured agent counts for the 2K deployment model?
- A. 2K/12K
- B. 2K / 8K
- C. 2K/4K
- D. 2K/10K
Answer: B
Explanation:
Explanation
The 2K deployment model for Cisco Contact Center Enterprise (CCE) is a prepackaged solution that offers a simplified and scalable architecture for medium-sized contact centers. The 2K deployment model supports up to 2,000 active agents and up to 8,000 configured agents. An active agent is an agent who is logged in and ready to take calls. A configured agent is an agent who has a profile in the system, regardless of their login status. The 2K deployment model also supports up to 4,000 IVR ports, up to 120,000 BHCA, and up to 12,000 concurrent calls1.
References:
1: Cisco Packaged Contact Center Enterprise Solution Reference Network Design (SRND), page 2-3
NEW QUESTION # 52
Which core components are required for calls that originate from Cisco Unified Communications Manager to Cisco Unified CVP using Comprehensive mode when using microapps?
- A. CUCM: CTI Route Port and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway
- B. CUCM: CTI Route Port, SIP Trunk, ICM: CVP Type 2 VRU, CUBE. VXML Gateway
- C. CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway
- D. CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 2 VRU and Network VRU labels, VXML Gateway
Answer: D
Explanation:
For calls that originate from Cisco Unified Communications Manager (CUCM) to Cisco Unified CVP using Comprehensive mode when using microapps, core components that are required include a CUCM CTI Route Point and SIP Trunk, an ICM CVP Type 2 VRU, Network VRU labels, and a VXML Gateway. CVP Type 10 VRUs are not required for such calls.
NEW QUESTION # 53
Which sync job runs every 10 minutes to bring back the OUT_OF_SYNC machine to the IN_SYNC state?
- A. Manual differential
- B. Push
- C. OnDemand
- D. Automated differential
Answer: D
Explanation:
The sync job that runs every 10 minutes to bring back the OUTOFSYNC machine to the IN_SYNC state is the Automated Differential sync job. This job compares the configuration files on the primary and secondary servers, copies the changes from the primary to the secondary, and then executes the configuration commands to bring the secondary server into the same state as the primary. The Manual Differential sync job is a similar process, but it requires user intervention to manually select the changes that need to be synchronized from the primary to the secondary server. The OnDemand sync job is a one-way process that pushes the configuration from the primary server to the secondary server, and the Push sync job is a one-way process that pushes the configuration from the secondary server to the primary server.
NEW QUESTION # 54
What is needed to execute a particular script that is configured using script explore for a specific time?
- A. Dialed Number mapped to a CallType and in turn mapped to a scheduled script
- B. Dialed Number with scheduled script
- C. Agent mapped to Dialed Number and Dialed Number in turn mapped with scheduled script
- D. Dialed Number mapped to a CallType
Answer: A
Explanation:
Explanation
To execute a particular script that is configured using script explorer for a specific time, you need to have a dialed number mapped to a call type and in turn mapped to a scheduled script. This is because the dialed number identifies the call and associates it with a call type, which determines the routing script to be executed.
The routing script can be scheduled for different versions or times using the script explorer tool. The script explorer allows you to view, modify, and schedule scripts for different call types and dialed numbers12. References: Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5 (1) and 12.5 (2)1, Cisco Packaged Contact Center Enterprise Features Guide, Release
12.0 (1)2.
NEW QUESTION # 55
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