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Best Quality Salesforce Experience-Cloud-Consultant Exam Questions
NEW QUESTION 27
Ursa Major Solar would like to use three Record Detail components on a page to display object details for the Account, Case, and Opportunity objects for the user who is logged in to the company's portal. When they drop the components on the page, they are not getting the desired results.
What is causing this issue?
- A. The Record Detail component is a custom component and was not configured correctly
- B. The Record Detail component populates the record associated with the object for the page template so this component will only work on the Home page template
- C. The Record Detail component populates the recordID associated with the object for the page template, so this component will not work for this use case.
- D. The Record Detail component will only show record details for the Case object.
Answer: C
NEW QUESTION 28
Northern Trail Outfitters (NTO) reports that 50% of calls to its support line are for repeatable issues.
Using standard out-of-the-box functionality, in which ways can NTO decrease its call volume using an Experiences site?
Choose 3 answers
- A. Create an FAQ Knowledge article.
- B. Deploy a chatbox to address common questions.
- C. Create an FAQ rich text component on the Home page.
- D. Create a public ''announcement only' group for moderators to address common questions.
- E. Enable Chatter Questions to encourage peer-to-self-service
Answer: A,B,E
NEW QUESTION 29
Dreamscape Flowers (DF) has a community for its flower growers. DF now wants to create communities for its franchisee network as well as direct B2C customers as part of a company-wide digital transformation. Other subsidiaries of DF are also undergoing digital transformation and are interested in setting up similar communities based on DF's approach.
In what two ways can Lightning Bolt help DF accomplish this?
Choose 2 answers
- A. Lightning Bolts can help reduce implementation time.
- B. Lightning Bolts can be distributed and reused.
- C. Lightning Bolts can help minimize licensing and provisioning cost.
- D. Lightning Bolts can help organize, manage, and reuse digital content.
Answer: A,C,D
NEW QUESTION 30
Ursa Major Solar (UMS) recently went through a major rebranding effort that resulted in a new company logo along with new brand colors. UMS wants to update brand colors across all of its sites. The sites are built with Lightning templates.
Which tool should the Experience Cloud consultant recommend to make these changes?
- A. ExperienceBundle
- B. Site Builder
- C. Lightning Builder
- D. Experience Cloud Script Master
Answer: A
NEW QUESTION 31
Northern Trail Qutfitters implemented a chatbot on its Experience site.
Which three KPIs could be used to help understand the chatbot's impact on customer service?
Choose 3 answers
- A. Case deflection
- B. Case Type by Issue
- C. Number of lead records created
- D. Average Handle Time compared to Bot Session Time
- E. CSAT (Customer Satisfaction score)
Answer: A,D,E
NEW QUESTION 32
Ursa Major Solar would like its authenticated external users to be able to search for Quote and Contract objects but not Opportunity or Asset objects.
Which two standard features allow an administrator toaccomplish that?
Choose 2 answers
- A. Remove Opportunity and Asset from the Title Menu component in the property editor.
- B. Remove Opportunity and Asset from theobject list in the Global Search Result component property editor.
- C. Remove Opportunity and Asset from the navigation Menu component in the property editor.
- D. Remove Opportunity and Asset from the Autocomplete object list in the Search component property editor.
Answer: B,D
NEW QUESTION 33
Universal Containers is planning to build a community where customers will be able to view Knowledge articles and chat live with a support agent.
What should the administrator use to configure the chat functionality?
- A. Service Console and Service Channel
- B. Service Channel and Chatter
- C. Chat Agent Guided Setup Flow and Service Console
- D. Experience Builder and Chatter
Answer: C
NEW QUESTION 34
A consultant is asked to set up a new experience using the Customer service template. The articles from an existing knowledge base must be exposed in the new site.
What are the two ways the consultant should associate the articles with topics?
Choose 2 answers
- A. Allow guest users to tag displayed articles with relevant topics on a public page.
- B. Establish automatic topic assignment of topics to specified data categories within WorkSpaces.
- C. Select the appropriate topics on the Knowledge tab within Lightning Experience.
- D. Manually add one or more topics to each article within Workspaces.
Answer: B,D
NEW QUESTION 35
Ursa Major Solar (UMS) is building a portal for its premium B2B customers, Customer will be able to access their account information, open cases, download NDAs, and create dashboards Which user license allows UMS to meet these requirements?
- A. Customer Community
- B. Channel Account
- C. Platform Portal
- D. Commerce Portal
Answer: B
NEW QUESTION 36
Universal Containers has recently launched a site for its retailers. Retailers able to collaborates with other retailers around topic; however, retail managers aren't' able to see records owned by their peers and subordinates.
What should be done to resolve the issue?
- A. Retail managers needs to be put in the execute role in the Role Hierarchy
- B. A Sharing Set needs to be created.
- C. A sharing Rule needs to be created.
- D. Retail managers need to be given super User access.
Answer: D
NEW QUESTION 37
Universal Containers (CU) has been using Salesforce to manage its sales and service processes. UC also an Experience Cloud site to interact with its customers. UC has now acquired Cloud Kicks (CK) Retail to grow its business, CK also uses Salesforce and a self-service site built on the experience Cloud to allow its customers to log support requests. UC now wants its customers to be able to use CK's self-service site so they can have a more integrated experience.
What should an Experience Cloud consultant recommend so that UC's can log in to CK;s site?
- A. Use a third-party identity provider to establish SSO between the two Experience Cloud sites, since Salesforce can only be used as a service provider.
- B. Create custom Apex handlers using login method from site class to sign in users from one community to the other.
- C. Establish SSO between the two Experience Cloud sites by using one org as an identity provider and the other org as a service.
- D. Create separate user account for UC customer in CK's Experience Cloud site, since SSO cannot be established between two Experience Cloud sites.
Answer: C
NEW QUESTION 38
Cloud Kicks (CK) is about to launch a public site and is expecting very high traffic in certain regions. CK will be using Content Delivery Network (CDN).
What should CK consider during the go-live phase to prevent usability issues?
- A. CK should provision and activate CDN in those regions where traffic is low. SRS ES?
- B. CK should provision CDN in those regions where traffic is low and activate CDN where traffic is high.
- C. CK should provision CDN in those regions where traffic is high and activate CDN where traffic is low.
- D. CK should provision and activate CDN in those regions where traffic is high.
Answer: A
NEW QUESTION 39
Cloud Kicks (CK) uses SSO (Single Sign-on) for its customer portal. The customer portal is built on the Customer Service template which uses LDS (Lightning Design System) and has public pages that use Lightning Web Components. CK gas also set up the Salesforce Content Delivery Network (CDN) for its domain, which CK is planning to change.
- A. Changing the Salesforce CDN impacts definitions of all Lightning Web Components used in public pages.
- B. Changing the Salesforce CDN impacts the AppExchange packages in the org that use Documents object.
- C. Changing the Salesforce CDN overwrites LDS defaults.
- D. Changing the Salesforce CDN affects SAML SSO settings for all custom URLs in that domain.
Answer: D
NEW QUESTION 40
Universal Containers has implemented Chat, but agents are complaining that they have to capture several pieces of information before being able to service the customer.
What should an administrator do to capture information upfront on the Experience site?
- A. Enable Chat for only authenticated users and pass the user's information on hidden fields.
- B. Deploy a unique chat per topic.
- C. Create a pre-chat form to fill out before initiating Chat.
- D. Create a flow for customers to fill out before initiating Chat.
Answer: C
NEW QUESTION 41
Ursa Major Solar would like the navigation menu in the customer portal to be vertical.
Which two options make this possible?
Choose 2 answers
- A. Write custom code
- B. Edit the default navigation
- C. Download an app from AppExchange
- D. Fix the header's Position.
Answer: A,C
NEW QUESTION 42
Northern Trail Qutfitters would like to display a different Hero component on the Home page for United States and EMEA.
How should an administrator accomplish this?
- A. Use the same page variation for EMEA and include multiple targeted HTML components.
- B. Use the same page variation for EMEA, include multiple Hero components, and target each , component.
- C. Create a page variation for EMEA, configure the Theme, and include a different Hero component.
- D. Create a page variation for EMEA, configure the flexible page layout, and include a different Hero component.
Answer: B
NEW QUESTION 43
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