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SAP Certified Application Associate - SAP S/4HANA Cloud, public edition - Service Certification Sample Questions and Practice Exam
NEW QUESTION # 30
What other scope items need to be activated in order to be able to set-up and use scope item Intercompany Billing for Service Documents (53Y)?
Note: There are 2 correct answers to this question.
- A. Service Order Management and Monitoring (3D2)
- B. Procurement for Service Management (3NI)
- C. Service Contract Management (3MO)
- D. Intercompany Billing for Cross-Company Cost Accounting Postings (4AN)
Answer: A,D
NEW QUESTION # 31
What are some responsibilities of a Customer Center of Expertise (CCOE)?
Note: There are 3 correct answers to this question.
- A. Ensure the resources necessary for the project's success are available.
- B. Determine KPIs that will support a continuous improvement mindset.
- C. Serve as a central contact for SAP and manage interactions with the SAP Service Center.
- D. Conduct risk-based assessments to determine the value of activating new processes.
- E. Reduce the total cost of ownership for IT.
Answer: B,D,E
NEW QUESTION # 32
When defining service contract scenarios that require flexible pricing by using the item category SCN2 (price adoption item category), what methods for price adaptation are available?
Note: There are 2 correct answers to this question.
- A. Maintain the prices of service contract items manually at service contract item level
- B. Maintain the prices of service contract items manually at billing request line level
- C. Use pricing condition records with varying validity periods and maintain pricing elements in these condition records per validity period
- D. Set the billing and settlement dates within a billing request line as the pricing date of a service contract item, so that varying prices can be determined on varying dates
Answer: B,D
NEW QUESTION # 33
What are some reasons you cannot remove a test process from a test plan?
Note: There are 2 correct answers to this question.
- A. The test process has not been made visible.
- B. Data binding exists with another process.
- C. The test plan has already been executed.
- D. The test plan user has not been created yet.
Answer: B,C
NEW QUESTION # 34
When a customer has a cloud-centric landscape, which technologies should you use to integrate SAP S/4HANA Cloud with another SAP Cloud solution?
Note: There are 2 correct answers to this question.
- A. SAP Process Orchestration
- B. SAP Cloud Connector
- C. Predelivered APIs
- D. SAP Integration Suite
Answer: B,D
NEW QUESTION # 35
Integration and Extensibility
41 of 80
Where do you enable a customer-specific field to be available for UIs and reports relevant for the same business context?
- A. In the Maintain SAP Business Technology Platform Extensions app
- B. In the Extensibility Cockpit app
- C. In the Custom Fields app
- D. In the Runtime Authoring mode
Answer: C
NEW QUESTION # 36
A repair order in your SAP S/4HANA Cloud system is released.
What type of item triggers the automatic creation of a purchase requisition?
- A. Repair service
- B. Expense item
- C. Service part item
- D. Service entry sheet
Answer: C
NEW QUESTION # 37
The SAP S/4HANA Cloud - Service line of business (LoB) solution supports various scope items for Event- Based Revenue Recognition (3M3, 3M4 and 3M5).
Why is more than one scope item required for the Event-Based Revenue Recognition?
- A. To support the calculation of different key performance indicators (KPIs) for margin (like Profit Margin
1 and Profit Margin 2) - B. To support different accounting principles (like IFRS and US GAAP)
- C. To support different document types (like service notifications and service orders)
- D. To support different integration scenarios (like SAP S/4HANA On Premise and SAP Field Service Management)
Answer: B
NEW QUESTION # 38
What are some of the goals that scope item Service Monitoring and Analytics (43B) aims to achieve?
Note: There are 2 correct answers to this question.
- A. Helping to achieve on-time service delivery by monitoring service orders for completeness
- B. Checking the fulfillment rate of service contracts across different dimensions by checking the released quantities
- C. Helping to achieve on-time service delivery by monitoring service notifications for completeness
- D. Comparing and analyzing service orders across different dimensions to be able to act when needed
Answer: D
NEW QUESTION # 39
Scope item Service Contract Management (3MO) offers several features related to service contracts.
Which features are available once this scope item has been activated in your SAP S/4HANA Cloud system?
Note: There are 3 correct answers to this question.
- A. Managing billing document requests
- B. Monitoring of the automatic renewal of a service contract item
- C. Renewing a service contract item automatically once its value limit has been exceeded
- D. Analyzing the financial performance of the service process using service contracts
- E. Automatic service order creation based on rules assigned to a service contract item
Answer: A,B,C
NEW QUESTION # 40
What roles are example roles required for testing the complete business process supported by scope item Intercompany for Service Documents (53Y)?
Note: There are 2 correct answers to this question.
- A. Customer Service Manager (SAP_BR_CUSTOMER_SRVC_MGR)
- B. Internal Sales Representative - Professional Services (SAP_BR_INTERNAL_SALES_REP_PRSV)
- C. Solution Order Specialist (SAP_BR_SOLN_ORDER_SPCLST)
- D. Shipping Specialist (SAP_BR_SHIPPING_SPECIALIST)
Answer: A,B
NEW QUESTION # 41
What are examples of processing status values that can be encountered in a customer warranty claim?
- A. Automatically Posted
- B. Claim Posted
- C. Claim Closed
- D. Ready for Content Validation
- E. Created with Reference
Answer: B
NEW QUESTION # 42
Based on which reference documents can you create Credit memo requests in SAP S/4HANA Cloud?
Note: There are 3 correct answers to this question.
- A. A billing document for a service credit memo
- B. A billing document for a service order
- C. A billing document for a service notification
- D. A billing document for a service confirmation
- E. A billing document for a service contract
Answer: A,B,E
NEW QUESTION # 43
A service quotation containing multiple items has been created and sent to a customer. However, this customer wants to order only one specific service item of the service quotation and reject the rest.
How do you proceed to store this information in the system?
- A. You only convert the service item into a service order that the customer wants. This automatically rejects all other items in the service quotation.
- B. You use the partial acceptance feature of the service quotation and accept one item. You then reject all remaining items of the service quotation.
- C. You edit the service quotation and remove all items from it that the customer rejected. You then proceed to convert the remaining item into a service order.
- D. You start by rejecting the complete service quotation. You then create a new one with only the service item in it that the customer would like to order.
Answer: B
NEW QUESTION # 44
The scope item Procurement for Service Management (3NI) has been activated.
A purchase requisition was created out of a service order line item.
Which apps can be used to create a purchase order for this requisition?
Note: There are 2 correct answers to this question.
- A. Create Purchase Order - Advanced
- B. Manage Purchase Requisitions - Advanced
- C. Schedule MRP run
- D. Schedule Purchasing Job - Advanced
Answer: A,D
NEW QUESTION # 45
The scope item Service Quotation (4GA) can be used to create a service quotation for a customer.
Which features are available?
Note: There are 2 correct answers to this question.
- A. A service quotation can be automatically converted into a service contract with either Fixed Pricing or Time & Material-based pricing.
- B. A service quotation can automatically create a service notification when accepted.
- C. A service quotation can represent either a Fixed Price or a Time & Material cost estimate to a customer.
- D. A service quotation can automatically create a service order when accepted.
Answer: A,B
NEW QUESTION # 46
What are examples of business benefits of using scope item Recurring Services (4X5)?
Note: There are 3 correct answers to this question.
- A. Support for automatic creation of service contracts out of multiple counter plans.
- B. Integration with solution orders and automatic maintenance plan creation based on service quotations.
- C. Being able to use single cycle time and/or counter-based plans and also multiple counter plans.
- D. Post time-sheets and expenses automatically based on service order confirmations.
- E. Support for individual scheduling and also for mass scheduling via background jobs to trigger service orders with or without automatic release.
Answer: C,D,E
NEW QUESTION # 47
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