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Salesforce Community-Cloud-Consultant certification exam tests the candidate's ability to design, implement, and manage Salesforce communities based on the specific needs of their clients. Community-Cloud-Consultant exam measures the candidate's expertise in various areas such as community engagement, community management, and community design. Community-Cloud-Consultant exam is primarily aimed at professionals who work in the field of community management, digital engagement, and customer service. The Community Cloud Consultant certification gives professionals the skills, knowledge, and credentials required to work with Salesforce's Community Cloud effectively.
NEW QUESTION # 65
Universal Containers builds a self-service Community. They need to delegate moderation activities (e.g., removing flags) as well as editing and deleting content to certain members.
Which two things should the Salesforce Admin do to meet this requirement? (Choose two.)
- A. Assign the "Moderate Communities Files" permission to these members.
- B. Activate a moderation rule for certain members.
- C. Assign the "Moderate Communities Feeds" permission to these members.
- D. Activate "Allow Members to Flag" for certain members.
Answer: C,D
NEW QUESTION # 66
A company uses CMS (Content Management System) to store and manage public content. The VP of Advertising wants to run marketing and advertising campaigns in the Community using that content.
How should the Administrator render advertising content in the Community?
- A. Configure CMS Connect to pull content from the CMS.
- B. Use Process Builder to import content from the CMS on a periodic basis.
- C. Build a custom integration point between the CMS and the Community.
- D. Download and install the Community Content package from the AppExchange.
Answer: A
NEW QUESTION # 67
Universal Containers needs to provide Community access to a select set of customers. Customers will NOT be asked to register.
In which two ways can a Salesforce Admin accomplish this task? Choose 2 answers.
- A. Use the Community import wizard to create users.
- B. Use the Salesforce Community User API to create Community users.
- C. Use external ETL tools to extract customers and load into Salesforce.
- D. Use the Data loader to extract the customers and upload the customers to be set up as Community users.
Answer: C,D
NEW QUESTION # 68
Universal Containers is planning to launch a Community that needs to be accessible from Internet Explorer 9 and the Salesforce Mobile app. Which three Salesforce additions and user license combinations could a Community Cloud consultant use to meet this requirement? Choose 3 answers Select one or more of the following:
- A. Enterprise Edition and Customer Community
- B. Salesforce Essentials and Customer Community
- C. Unlimited Edition and Customer Community
- D. Enterprise Edition and Customer Community Plus
- E. Professional Edition and Customer Community Plus
Answer: A,C,D
NEW QUESTION # 69
Universal Containers has created a new LightningCommunity in the sandbox using the partner central template. The partner Community is built using standard Lightning components, custom Lightning components, and object pages. What should the admin use to migrate changes from sandbox to production?
Select one or more of the following:
- A. Change sets
- B. Metadata AP
- C. Template export
- D. Force.com IDE
Answer: A
NEW QUESTION # 70
Northern Trail Outfitters launched a Community using the Customer Service template. Community users have requested quick access to the Projects custom object in the Community navigation. The Community user profile has Read access on this object. Which three actions should a Community Cloud consultant take to fulfil this request?
Choose 3 answers
Add a menu item to the Navigation Menu component
Define an External URL menu item type pointing to the Project list page Select the list view that appears on the Project landing page Create a web tab for the Project object through Tabs in Setup Define a Salesforce Object menu item type for the Project object
- A. Define the name, images, and features of the template
- B. Export the Customer Community template in the Builder Settings
- C. Select the created Bolt solution in the Community Creation wizard
- D. Select the created Bolt solution in the Builder Themes
- E. Export the Customer Community using Site.com Studio
Answer: B,C,D
NEW QUESTION # 71
Northern Trail Outfitters has a Customer Community for viewing discussions and Knowledge articles. The Customer Support team needs to add custom fields on articles for internal comments and additional references.
What is the most efficient way for the Salesforce Admin to hide the custom fields from customers? Choose one answer
- A. Modify the article detail page with custom Lightning Components that hide these custom fields
- B. Update the customer profile by removing access to these custom fields on all article types
- C. Override the article detail page with a custom Visualforce page and hide these custom fields for customers
- D. Create separate articles without these custom fields for the Customer channel and include in the Community
Answer: B
NEW QUESTION # 72
Universal containers (UC) wants to make sure its brand is applied to the Chatter notification emails sent to users from the Community. Which three aspects can UC customise on these types of emails? Choose 3 answers Select one or more of the following:
- A. Sender's email address
- B. Logo
- C. Email format
- D. Fonts
- E. Footer text
Answer: A,B,E
NEW QUESTION # 73
Universal Containers has a multi -layered distribution structure. The Main Distributors ineach geography work with Regional Distributors to sell and service customers in the region. Universal Containers plans to roll out a Community with the following capabilities: * Main Distributors and Regional Distributors are considered Partner accounts in Salesforce. * Main Distributors can communicate with other Main Distributors. * Regional Distributors can communicate with other Regional Distributors who are managed by the same Main Distributor, but NOT with other Regional Distributors. How should theSalesforce Admin build a Community to meet the requirements?
- A. Allow Main Distributors to be members of two Communities: one for Main Distributors and one for the Regional Distributors that they manage
- B. Build one Community for each Regional Distributor and one for Main Distributors
- C. Build one Community using the Napili template forMain Distributors and Regional Distributors. Disable Community user visibility and allow portal user visibility
- D. Create a Community for each Main Distributor. Allow Regional Distributors to log in to the Community
Answer: D
NEW QUESTION # 74
Northern Trail Outfitters launched a Lightning Community. Community members report being unable to view the menu option to see their work orders. The Salesforce Administrator has validated the following:
* The user profile has Read access to the Work Order object.
* The user profile has membership to the Community.
What should the Salesforce Administrator verify to troubleshoot this issue?
- A. Work Order is added to the Navigation Menu in Administration.
- B. Work Order is added to the Navigation Menu in Community Builder.
- C. The Work Order component is marked publicly viewable.
- D. The Work Order tile is added to Community Workspaces.
Answer: B
NEW QUESTION # 75
Universal Containers needs to create a Support Community with the following requirements: * Customer and partner users will be members of this community anduse the Customer Community and Partner Community License, respectively. * A customer user should be able to see all cases opened for their account, including cases opened by their colleagues. * Customer users must be able to collaborate with all Communityusers. What two things should a Salesforce Admin do to accomplish this? Choose 2 answers
- A. Select the Community User Visibility checkbox
- B. Create a SharingSet on the Case object
- C. Enable Super User access for customer users
- D. Set up Delegated Admin access for customer users
Answer: A,C
NEW QUESTION # 76
Universal Rideshares uses a Custom Object to capture vanpool driver information. The VP of Support wants to give members of the Napili template -based Community access to this information for their vanpools. What is the most efficient way to accomplish this task?
- A. Create a Detail page for the Custom Object and add the Custom Object as a Navigation Menu item
- B. Create a Detail page for the Custom Object and add it as a tab in Community Management
- C. Create a Visualforce page for the Custom Object and add it as a tab in Community Management
- D. Create a Visualforce page for the Custom Object and add the Custom Object as a Navigation Menu item
Answer: A
NEW QUESTION # 77
Universal Containers builds their customer Community on Napili templates. They create several recommendations that are visible on the home page, including one for their annual conference event. After the event, the Salesforce Admin needs to remove the event recommendation. Where should the Salesforce Admin delete the recommendation?
- A. From the Community Workspaces
- B. From the Community Builder
- C. From the All Communities setup page
- D. From the Community site
Answer: A
NEW QUESTION # 78
Northern Trail Outfitters uses Knowledge Articles to address customer questions in their Napili Community.
They need to know if these Articles are helpful to customers when they search for help in the Community.
What is the most efficient way for a Salesforce Admin to get this information from customers?
- A. Create a customer survey using custom Lightning components and add it to the home page.
- B. Enable the article voting property on the Article Content component in the article detail page in the Community Builder
- C. Build a custom Community page that shows the Knowledge Article and have custom fields to capture customer comments.
- D. Redirect customers to a survey form in an external website that captures their comments on the Knowledge Article
Answer: A
NEW QUESTION # 79
Universal Containers launches a Partner Community for their resellers who have access to Leads, Opportunities, and Dashboards. Universal Containers has the following requirements to support their partners during the sales cycle: * Universal Containers can engage with partners during the Sales cycle. * Universal Containers can have internal ions NOT visible to partners. * The Channel Manager can bring any Universal Containers employee to the ion. * Universal Containers employees may or may NOT have access to the Partner Community. How should a Salesforce Admin fulfill those requirements?
- A. Leverage Opportunity feed and manual shares for access control
- B. Leverage Opportunity feed and group record layout for access control
- C. Leverage unlisted groups and record sharing for access control
- D. Leverage private groups and record sharing for access control
Answer: D
NEW QUESTION # 80
Universal Containers builds a Customer Community on the Customer Service Template. They add a record list component to the right column of the home page. This component needs to show customers their five most recent cases. They already created a "My Cases" list view. How should a Salesforce Admin set the record list component properties?
- A. Use the Case object, return five records, use the "My Cases" list view, and disable public access.
- B. Use the Case object with compact layout, retum five records, and use the *My Cases" list view.
- C. Use the Case object with full layout, return five records, and use the "My Cases" list view.
- D. Use the "My Cases' list view with compact layout, return five records, and disable public access.
Answer: C
NEW QUESTION # 81
Universal Containers built a Community to expose Leads and Opportunities to their resellers.They set up partner accounts with two roles and granted Super User access to the Sales Executivesusers who are created at the top level of the account role hierarchy. Universal Containers has thefollowing requirements to expose dashboards to their partners: - Partners can NOT modify the dashboard- Partners only see data within their account- Partners see all the data on the partner accountHow should the Salesforce Admin fulfil these requirements?
- A. Select the \Run as logged in user option for the dashboards.
- B. Select the Sales Executive as the running user for the dashboards.
- C. Select the owner of the partner account as the running user for the dashboards.
- D. Select the Channel Manager as the running user for the dashboards.
Answer: B
NEW QUESTION # 82
A coffee company is launching a public brand worldwide. Consumers need to see all relevant information about the brand in one place. Brand advisors can also submit applications to become partners. How should the coffee companies administrator meet these requirements?
Select one or more of the following:
- A. Create a Private Community and let brand advisors and consumers register themselves
- B. Create a Public Community and let brand advisors and consumers register themselves
- C. Create a Public Community for consumers and brand advisors
- D. Create a Public Community for consumers and a separate Private Community for brand advisors
Answer: B
NEW QUESTION # 83
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