(2026) PASS PC-BA-FBA-20 exam with BCS PC-BA-FBA-20 Real Exam Questions
Real exam questions are provided for BCS Business Analysis tests, which can make sure you 100% pass
BCS PC-BA-FBA-20 certification exam covers a range of topics related to business analysis, including the role of the business analyst, requirements engineering, business process modeling, stakeholder analysis, and solution evaluation. PC-BA-FBA-20 exam consists of 40 multiple-choice questions, and candidates are required to achieve a minimum score of 26 out of 40 in order to pass. PC-BA-FBA-20 exam is available in both paper-based and computer-based formats, and can be taken at accredited exam centers around the world.
NEW QUESTION # 18
The term CATWOE provides a framework for defining and analysing business perspectives. In a project, which letter of CATWOE should be first understood by the business analyst?
- A. The Actor
- B. The Customer.
- C. The Owner.
- D. The Weltanschauung or world-view.
Answer: D
NEW QUESTION # 19
The change curve shows the range of emotions experienced by people when facing change.
One of the axes on the graph is Time; what is the other axis?
- A. Self-esteem.
- B. Shock.
- C. Anger.
- D. Fear.
Answer: A
NEW QUESTION # 20
One of Porter's five forces explicitly considers industry competitors.
Which of the following is the Key Focus' of this force?
- A. A Competitor's external marketing campaign
- B. The market share of known Competitors.
- C. Rivalry among existing Competitors
- D. The products offered by Competitors
Answer: C
NEW QUESTION # 21
Business analysis bridges the gap between which two disciplines?
- A. Strategic Analysis and IT Systems Analysis.
- B. IT Systems Analysis and Acceptance Testing.
- C. Business Case Definition and Requirements Analysis.
- D. Requirements Analysis and IT Systems Development
Answer: B
NEW QUESTION # 22
Which of the following is an example of 'Individual Tacit Knowledge'?
- A. Process.
- B. Norms.
- C. Culture.
- D. Intuition.
Answer: D
NEW QUESTION # 23
Which of the following describes a 'rich picture'?
- A. A swim-lane diagram highlighting the most costly processes.
- B. An organisation chart showing the most important stakeholders.
- C. A free-format drawing of a business situation under investigation.
- D. A UML class diagram showing both attributes and operations.
Answer: C
NEW QUESTION # 24
What does the M stand for in MoSCoW?
- A. Must have.
- B. Management.
- C. Mandatory.
- D. Mission.
Answer: A
NEW QUESTION # 25
An analyst investigating a sales system wishes to ask questions about how a customer order form is completed in the current system.
What investigation technique is the analyst using?
- A. Activity sampling.
- B. Protocol analysis.
- C. Document analysis
- D. Structured observation
Answer: C
NEW QUESTION # 26
At a recent Board Meeting the Directors of an office fitting company ratified the company's mission as:
To meet or undercut all our competitors' prices'
Which of the following is MOST LIKELY to be the company's vision?
- A. To reduce the cost of office fitting by 5%.
- B. To be the premier office fitting company
- C. To increase the company's market share.
- D. To offer the best value office fitting service
Answer: D
Explanation:
A mission statement defines the organization's purpose and primary objectives, often focusing on what the organization does and how it operates in the present. In contrast, a vision statement outlines the long-term aspirations of the organization-what it aims to become in the future. The mission provided-"To meet or undercut all our competitors' prices"-is focused on price competitiveness, which is a tactical approach rather than a strategic aspiration.
Let's analyze each option:
A . To offer the best value office fitting service: While this aligns somewhat with the mission, it is more of a value proposition or operational goal rather than a visionary statement. It lacks the aspirational and long-term focus that defines a vision.
B . To reduce the cost of office fitting by 5%: This is a specific, measurable objective, but it is too narrow and tactical to qualify as a vision. Visions are broader and not tied to specific metrics.
C . To increase the company's market share: Increasing market share is a strategic goal, but it is still an intermediate step toward achieving something greater. It does not capture the overarching ambition of the company.
D . To be the premier office fitting company: This option reflects a long-term aspiration and aligns with the characteristics of a vision statement. It expresses the desire to achieve leadership and excellence in the industry, which is consistent with the mission of being competitive on price while aiming for a higher status.
According to the BCS Business Analysis Framework , a vision statement should inspire and guide the organization toward its ultimate goal. Therefore, D is the most appropriate choice.
NEW QUESTION # 27
A process model has been produced which includes diamond-shaped symbols.
What does this diamond-shaped symbol represent in the model?
- A. A document
- B. An event.
- C. A manual process.
- D. A decision
Answer: D
NEW QUESTION # 28
At a recent Board Meeting the Directors of an office fitting company ratified the company's mission as:
To meet or undercut all our competitors' prices'
Which of the following is MOST LIKELY to be the company's vision?
- A. To reduce the cost of office fitting by 5%.
- B. To be the premier office fitting company
- C. To increase the company's market share.
- D. To offer the best value office fitting service
Answer: D
Explanation:
A mission statement defines the organization's purpose and primary objectives, often focusing on what the organization does and how it operates in the present. In contrast, a vision statement outlines the long-term aspirations of the organization-what it aims to become in the future. The mission provided-"To meet or undercut all our competitors' prices"-is focused on price competitiveness, which is a tactical approach rather than a strategic aspiration.
Let's analyze each option:
A . To offer the best value office fitting service: While this aligns somewhat with the mission, it is more of a value proposition or operational goal rather than a visionary statement. It lacks the aspirational and long-term focus that defines a vision.
B . To reduce the cost of office fitting by 5%: This is a specific, measurable objective, but it is too narrow and tactical to qualify as a vision. Visions are broader and not tied to specific metrics.
C . To increase the company's market share: Increasing market share is a strategic goal, but it is still an intermediate step toward achieving something greater. It does not capture the overarching ambition of the company.
D . To be the premier office fitting company: This option reflects a long-term aspiration and aligns with the characteristics of a vision statement. It expresses the desire to achieve leadership and excellence in the industry, which is consistent with the mission of being competitive on price while aiming for a higher status.
According to the BCS Business Analysis Framework , a vision statement should inspire and guide the organization toward its ultimate goal. Therefore, D is the most appropriate choice.
NEW QUESTION # 29
In an iterative lifecycle, in which stage are the solution requirements explored and defined?
- A. Establish business need and evaluate options
- B. Plan solution increment
- C. Develop solution
- D. Establish solution backlog
Answer: C
Explanation:
In an iterative or Agile lifecycle, requirements are not defined entirely upfront but are explored and refined just-in-time, immediately prior to implementation. The stage where the detailed solution requirements (functional and non-functional) are elaborated, modeled, and defined-ready for construction-is the Develop solution stage (often referred to as the Implementation or Construction phase of an iteration/sprint). The detailed work of defining, modelling, and validating the specific requirements happens as a preparatory step for the actual build, distinguishing it from the preceding planning phase (C) or the upstream strategic work (A, B).
(Reference: BCS Requirements Engineering - Lifecycle Models, Iterative Development)
NEW QUESTION # 30
Which of the following BEST describes the purpose of a change strategy?
- A. Achieving the transition between current state and future state.
- B. Ensuring the quickest way for transition.
- C. Mapping the alternative options.
- D. Ensuring the simplest way for transition.
Answer: A
Explanation:
A change strategy outlines how an organization will move from its current state to its desired future state. Its purpose is to ensure a structured and effective transition.
Key Considerations:
Ensuring the simplest way for transition: While simplicity is desirable, it is not the primary purpose of a change strategy.
Ensuring the quickest way for transition: Speed is not the main focus; effectiveness and alignment with goals are more important.
Achieving the transition between current state and future state: This accurately describes the purpose of a change strategy, which is to bridge the gap between where the organization is now and where it wants to be.
Mapping the alternative options: While mapping options may be part of the planning process, it is not the ultimate purpose of the change strategy.
Evaluation of Each Option:
A . Ensuring the simplest way for transition:
Simplicity is a consideration but not the primary purpose of a change strategy.
Conclusion: This is not correct .
B . Ensuring the quickest way for transition:
Speed is secondary to achieving an effective and sustainable transition.
Conclusion: This is not correct .
C . Achieving the transition between current state and future state:
This is the core purpose of a change strategy, ensuring the organization moves effectively toward its goals.
Conclusion: This is correct .
D . Mapping the alternative options:
Mapping options is part of the analysis phase, not the overarching purpose of the strategy.
Conclusion: This is not correct .
Final Recommendation:
The best description of the purpose of a change strategy is:
C . Achieving the transition between current state and future state.
NEW QUESTION # 31
The horizontal bar of the T-shaped professional describes what?
- A. Professional techniques of a business analyst.
- B. The multi-disciplinary breadth of skill and knowledge
- C. The deep and specific domain knowledge
- D. The variants of a business analyst.
Answer: B
Explanation:
The T-shaped professional model is used in business analysis to describe the ideal mix of skills and knowledge. The 'T' shape consists of a vertical bar and a horizontal bar. The vertical bar represents the deep and specific domain knowledge or core expertise (e.g., business analysis techniques, specific industry knowledge). The horizontal bar (the top of the 'T') represents the multi-disciplinary breadth of skill and knowledge that an individual can apply to various situations. This breadth includes soft skills like communication, facilitation, leadership, and a broad understanding of different business areas (like finance, operations, IT, and strategy). It is this breadth that allows the business analyst to collaborate effectively across different teams and disciplines, understand the context of the change, and recommend truly holistic solutions.
(Reference: BCS Foundation Certificate in Business Analysis / BCS Business Analysis Practice - Competencies of a Business Analyst)
NEW QUESTION # 32
What are subsequent changes subject to once a requirements document has been signed off?
- A. Requirements verification
- B. Requirements validation
- C. Requirements management
- D. Requirements documentation
Answer: C
NEW QUESTION # 33
An analyst investigating a finance system wishes to build rapport with individual stakeholders and investigate in detail each stakeholder's views.
Which of the following techniques should the analyst use?
- A. Special purpose records.
- B. Questionnaires.
- C. Document analysis.
- D. Interviewing.
Answer: D
NEW QUESTION # 34
Every night at midnight a batch process is invoked to invoice all orders received that day.
How will the time midnight be represented on a use case diagram?
- A. As an association.
- B. As a system boundary.
- C. As a use case.
- D. As an actor.
Answer: D
NEW QUESTION # 35
The management of a chain of hotels has decided that one of its critical success factors (CSF) is to 'provide excellent customer service' The below measures have been suggested.
Which THREE of these are appropriate key performance indicators (KPIs) for the CSF 'provide excellent customer service"?
- A. The percentage of customers who join the hotel loyalty scheme
- B. The percentage of customers who return
- C. The number of customers who make use of their in-room mini bar
- D. The number of customers who complain.
- E. The percentage of customers who use the leisure facilities
Answer: A,B,D
Explanation:
To determine which measures are appropriate Key Performance Indicators (KPIs) for the Critical Success Factor (CSF) "provide excellent customer service," we must first understand the relationship between CSFs and KPIs:
Critical Success Factors (CSFs): These are the essential areas or activities that an organization must excel at to achieve its goals. In this case, "provide excellent customer service" is a CSF.
Key Performance Indicators (KPIs): These are measurable metrics used to evaluate progress toward achieving a CSF. KPIs should directly align with the CSF and provide actionable insights.
Now, let's evaluate each option to determine whether it is an appropriate KPI for the CSF "provide excellent customer service":
A . The number of customers who make use of their in-room mini bar
This measure tracks customer behavior related to a specific hotel amenity (the mini bar). While it may indicate customer satisfaction with the room's offerings, it does not directly measure the quality of customer service.
Conclusion: This is not an appropriate KPI for the CSF "provide excellent customer service." B . The percentage of customers who use the leisure facilities This measure tracks how many customers utilize the hotel's leisure facilities (e.g., gym, pool, spa). While it may reflect customer engagement with the hotel's amenities, it does not directly assess the quality of customer service.
Conclusion: This is not an appropriate KPI for the CSF "provide excellent customer service." C . The number of customers who complain Customer complaints are a direct indicator of dissatisfaction and can highlight areas where customer service needs improvement. A high number of complaints suggests poor customer service, while a low number indicates better service quality.
This measure is closely aligned with the CSF "provide excellent customer service" because it provides actionable feedback on service performance.
Conclusion: This is an appropriate KPI for the CSF.
D . The percentage of customers who join the hotel loyalty scheme
Customers are more likely to join a loyalty scheme if they have had a positive experience with the hotel, including excellent customer service. This measure reflects customer satisfaction and loyalty, which are outcomes of good service.
Conclusion: This is an appropriate KPI for the CSF.
E . The percentage of customers who return
Repeat customers are a strong indicator of customer satisfaction and loyalty, which are directly influenced by the quality of customer service. If customers return to the hotel, it suggests they were satisfied with their previous experience, including the service they received.
Conclusion: This is an appropriate KPI for the CSF.
NEW QUESTION # 36
The senior managers of an organisation recognise that they employ knowledgeable, committed staff.
Under which category of a SWOT will this be recorded?
- A. Strengths.
- B. Weaknesses,
- C. Threats.
- D. Opportunities.
Answer: A
NEW QUESTION # 37
In an Agile environment, which type of model looks at how users interact with the required features of the system and can be used to decompose a backlog of user stories?
- A. State machine diagram
- B. Entity relationship diagram.
- C. Use case diagram
- D. Class model.
Answer: C
Explanation:
The Use Case Diagram is a conceptual model that shows the interaction between users (actors) and the required features (use cases) of the system. In an Agile context, use cases provide a high-level view of the system's intended functionality, which can be directly mapped to Epics and subsequently decomposed into lower-level User Stories. The use case diagram helps the team understand the scope and the user's interaction paths, making it an excellent visual tool for managing and breaking down the product backlog (of user stories) into manageable chunks. The other options are too technical (A, D) or focus only on object state (B).
(Reference: BCS Requirements Engineering / BCS Agile - Use Case Modelling and Product Backlog Management)
NEW QUESTION # 38
A business analyst is reviewing the stakeholder management strategy for a high profile Human Resources (HR) project Following an organisational restructure, Harvey's role has changed from Director of Operations to Director of HR and he has inherited sponsorship of the project Harvey was previously involved in the project, but had little interest because his focus was on the Operational Projects that he sponsored.
Which of the following sets of stakeholder management strategies represent appropriate approaches for Harvey; firstly, for when the project started and secondly now that his role has changed?
- A. Watch, Constant active management
- B. Keep informed; Constant active management
- C. Ignore, Constant active management
- D. Constant active management, keep informed
Answer: A
Explanation:
To determine the appropriate stakeholder management strategies for Harvey, we need to analyze his role and level of interest at two points in time:
When the project started: Harvey was the Director of Operations and had little interest in the HR project because his focus was on operational projects.
Now that his role has changed: As the Director of HR, Harvey has inherited sponsorship of the HR project, making him a key stakeholder with high interest and influence.
Stakeholder Management Strategies:
Watch: This strategy is used for stakeholders with low interest and low influence. It involves monitoring their behavior without actively engaging them.
Constant active management: This strategy is used for stakeholders with high interest and high influence. It involves frequent communication and collaboration to ensure their needs and expectations are met.
Evaluation of Each Option:
A . Keep informed; Constant active management:
"Keep informed" is appropriate for stakeholders with moderate interest but does not align with Harvey's initial lack of interest.
Conclusion: This is not correct .
B . Ignore, Constant active management:
Ignoring a stakeholder is inappropriate, especially for someone in a senior leadership role like Harvey.
Conclusion: This is not correct .
C . Watch, Constant active management:
Initially, Harvey had low interest and low influence on the HR project, making "watch" an appropriate strategy.
After becoming the Director of HR and inheriting sponsorship, Harvey now requires "constant active management" due to his high interest and influence.
Conclusion: This is the correct answer .
D . Constant active management, keep informed:
This reverses the order of strategies and does not align with Harvey's initial lack of interest.
Conclusion: This is not correct .
NEW QUESTION # 39
Which of the following BEST describes the term value proposition?
- A. The net present value of a proposed project.
- B. The proposed value of benefits in a cost-benefit analysis.
- C. The value that a product or service offers to customers.
- D. The value of the Internal Rate of Return of a project
Answer: C
NEW QUESTION # 40
Which of the following represents the total cash flows of an investment, over a period of time, adjusted to reflect the time value of money?
- A. The Net Present Value.
- B. The Return on Investment.
- C. The Internal Rate of Return.
- D. The Time to Payback.
Answer: A
NEW QUESTION # 41
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