Salesforce Slack-Con-201 : Salesforce Certified Slack Consultant

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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

1. Your Slack client requests your guidance on evaluating eDiscovery and DLP applications for their Slack Enterprise Grid. Specifically, the client's Enterprise Security team wants to understand the access these applications will have to data on their grid.
How would you respond to this question?

A) eDiscovery applications need only read access to Slack data, whereas DLP applications require both read & write access.
B) eDiscovery applications need only read access to Slack data, whereas DLP applications require both create & update access.
C) Both eDiscovery and DLP applications require read & write access to Slack data.
D) eDiscovery applications need only create access to Slack data, whereas DLP applications require both read & write access.

2. What role does the Slack account team have in a client engagement?

A) They will partner with you for the overall success of your client and serve as your point of escalation for any issues.
B) They are the main client-facing team members during your engagement.
C) They are responsible for setting up the Slack Connect channel to connect with your client team.
D) They are responsible for making all necessary configurations into your client's Slack instance.

3. You facilitated a Policies & Settings Session with your client and they restricted permissions for creating multi-workspace channels to Org Admins and Org Owners only.
An employee on the client's project team will be working with a business unit that has their own workspace within Enterprise Grid and wants to create a multi-workspace channel. They navigate to the #plz-admins channel and submit a workflow to request a multi-workspace channel be created. Once the request is placed in
#plz-admins, admins are responsible for assigning owners and following through with resolving the request.
How should the support model be structured so admins can most efficiently review and complete the employee's request?

A) Send a group direct message (group DM) to the requestor and one request owner so they can work directly with the employee to create the Slack Connect channel.
B) Funnel all requests to a central private org-wide channel for admins where they can coordinate ownership of each request.
C) Send a request to their workspace admin through direct messages (DMs) so only one admin sees each request and adds the request to their personal backlog.
D) Funnel all requests to a public channel for admins where they can coordinate ownership of each request.

4. You are a Slack consultant helping a client on Enterprise Grid set up Slack Connect channels that will be used to collaborate with external partners.
Unless modified from the default settings, who can send and accept invitations to direct message (DM) people outside the client's organization on Enterprise Grid?

A) Everyone, including guests
B) Everyone, except guests
C) Org Admins and Org Owners only
D) Workspace Admins and Workspace Owners only

5. Your client has five workspaces with Slack admins across multiple departments. The client would like to centralize their support process.
How should you structure the support model so admins can most efficiently review and complete employee requests?

A) Send a group direct message (group DM) to the requestor and one request owner so they can work directly with the employee.
B) Funnel all requests to a central private org-wide channel for admins where they can coordinate ownership of each request.
C) Send requests to admins through direct messages (DMs) so only one admin sees each request and adds the request to their personal backlog.
D) Funnel all requests to a central public single-workspace channel for admins where they can coordinate ownership of each request.

Solutions: