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Salesforce Certified Slack Administrator Sample Questions:

1. As an Org Admin in your organization's Slack Enterprise Grid instance, you manage the existing four workspaces. Since your org is rapidly growing, you need a way to communicate upcoming trainings that are available to the entire company.
What is the best action to ensure these communications are seen in each current and future workspace?
(Select the best answer.)

A) Have each Workspace Admin post in the correct public training channel.
B) Create a Slack Connect channel dedicated to company trainings.
C) Create an org-wide channel dedicated to company trainings.
D) Create a multi-workspace channel for training that exists in each workspace.

2. You're an Org Admin at a company that recently rolled out Enterprise Mobility Management (EMM) to its employees.
You start receiving reports that users are being signed out of Slack unexpectedly after EMM activation.
What is the most likely cause of the sign out?

A) The members did not set up EMM within the 72-hour window.
B) The users need to update their device operating systems.
C) EMM requires users to sign in every 72 hours to ensure compliance.
D) When activating EMM, you did not enable "Keep users signed in."

3. At which point in the process should you claim your relevant domains for your Enterprise Grid organization?

A) As soon as possible. This feature is not retroactive, so workspaces created prior to claiming the domain will continue to exist as standalone workspaces.
B) Any time. Workspaces created prior to domain claiming will be shut down automatically.
C) Never. Slack will automatically claim the domains for you when you purchase Enterprise Grid.
D) Before purchasing Enterprise Grid. It is important to claim domains while still on the free plan.

4. In which scenario would the Clips feature be the most useful to support asynchronous work?
(Select the best answer.)

A) A project manager is showing their work to the rest of their project team and asking for feedback before the end of the week.
B) A manager is actively brainstorming with the leadership team on new department initiatives.
C) A manager schedules time to thoroughly review a product release with their team.
D) A service representative is troubleshooting a time-sensitive issue in channel with their tier support team.

5. The Sales team at Large Inc is having trouble figuring out the role Slack should play in their work day. The Sales team travels often and prioritizes time with customers. They don't have a lot of time to attend training.
Which two of the four strategies would help increase adoption on the Sales team? (Choose two.)

A) Send out a weekly email campaign for two months to use Slack with the warning that Slack access will be denied to anyone that joins Slack after the two-month email campaign is finished.
B) Survey the Sales team to understand what currently makes their job difficult and determine which apps
/integrations and workflows to prioritize.
C) Run a campaign promoting the Slack mobile app, so the Sales team understands the value of mobility and persistent communications.
D) Install the Salesforce app in the Sales workspace immediately, as this is the number one integration for Sales teams using Slack.

Solutions: