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WGU Organizational-Behaviors-and-Leadership Exam Syllabus Topics:

WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:

Question 1

To resolve a conflict between the department staff and the janitorial staff, the department head informs the department staff of a new policy prohibiting the eating of food at the desk.
Which type of conflict resolution technique does this represent?
Choose 1 answer

A. Problem solving
B. Altering the structural variables
C. Authoritative command
D. Altering the human variable

Question 2

Management is considering a reorganization of sales regions and plans to allow employees to live and work in their respective sales territories throughout the United States. However, the vice president of sales wants the regionally-dispersed agents to participate in weekly sales meetings.
Which type of teams should be organized?
Choose 1 answer

A. Quality teams
B. Virtual teams
C. Cross-functional teams
D. Self-managed teams

Question 3

When organizing a team to develop a new quality control system, management wanted to assign team members having characteristics common to effective teams.
Which list specifies common characteristics of effective teams?
Choose 1 answer

A. A climate of trust, members who fill role demands, and a large team size
B. A manageable level of conflict, members who are conscientious, and effective leadership
C. Group performance evaluation, members who score low on the personality characteristic of extroversion, and effective leadership
D. Group performance evaluation, absence of conflict, and members who fill role demands

Question 4

Which option defines organizational culture?
Select one.

A. Perceptions that are characterized in words or feelings but not understood or accepted by the organization
B. A biological entity that shows clear relationships to an organization or group of organizations
C. A system of shared meanings held by members that distinguishes the organization from other organizations
D. Individuals with feelings that are clearly distinguished from the culture of the organization

Question 5

Management has noticed that the accounting work group is having difficulty because group members seem to be working in different directions.
Which suggested action can the company take to increase group cohesiveness?
Select one.

A. Establish more rigid role definition for group members
B. Give group rewards rather than individual rewards
C. Have the group avoid competition with other groups
D. Give individual rewards rather than group rewards

Solutions: