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WGU Operations Management (C215, VDC2) Sample Questions:

1. What helps an organization identify and plan the actions necessary to meet current and future customer demands?

A) Software development
B) Production capacity
C) Capacity planning
D) Current economic conditions

2. Which group of keywords or phrases describes the critical role that marketing plays in the total quality management (TQM) process?

A) Baseline for managing quality process; investment in preventative costs; budgeting
B) Reward employees; motivate staff performance; manage operations planned changes
C) Review and recommend product changes; satisfy customer needs; open communication
D) Enhance competition; understand consumer preferences; maintain communication with operations

3. Which two types of operations include repetitive processes?
Choose 2 answers

A) Project process
B) Batch process
C) Line process
D) Continuous process

4. In which organizational layout would one expect to see items arranged by type?

A) Hybrid
B) Fixed
C) Product
D) Process

5. Which total quality management (TQM) process was developed to stress management's responsibility for quality?

A) 14 points for quality improvement
B) Product design quality
C) Statistical quality control charts
D) Fitness quality for use

Solutions: