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EXIN ITIL Foundation (V4) Sample Questions:

1. Which practice's purpose includes creating closer more collaborative relationships?

A) Information security management
B) Service configuration management
C) Supplier management
D) Release management

2. Which is one of the five aspects of service design?

A) Management policy for business case creation
B) Risk analysis and management approach
C) Corporate governance and policy
D) Management information systems and tools

3. Which practice requires skills and competencies related to business analysis, supplier management and relationship management?

A) Service level management
B) IT asset management
C) Incident management
D) Monitoring and event management

4. Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of services, and the [?] that support them, is available when and where it is needed.

A) suppliers
B) CIs
C) customers
D) assets

5. What is important for a 'continual improvement register' (CIR)?

A) Improvement ideas from many sources are kept in a single CIR
B) Improvement ideas are documented, assessed and prioritized
C) Improvement ideas that are not being actioned immediately are removed from the CIR
D) Improvement ideas are tested, funded and agreed

Solutions: