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HP HP2-B85 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Customer Needs and Sales Fundamentals | - Identifying customer requirements
|
| Topic 2: Supplies and Consumables | - Original HP supplies value
|
| Topic 3: HP Imaging and Printing Portfolio Fundamentals | - Overview of HP printing solutions
|
| Topic 4: HP Services and Solutions Overview | - Security and sustainability
|
HP Imaging and Printing Sales Fundamentals Sample Questions:
Which imaging and printing process is becoming less important because of digital content?
- A. printing
- B. copying
- C. stapling
- D. scanning
Correct Answer: B 🗳️
What is the result of the availability of digital content?
- A. an increase in the amount of printing
- B. more printed material included in product packages
- C. less need for paper documents
- D. a decrease in the amount of printing
Correct Answer: A 🗳️
What is the expected trend for pricing of imaging and printing devices in future years?
- A. stabilizing
- B. staying tied to inflation rates
- C. increasing
- D. declining
Correct Answer: D 🗳️
What is most important to remember about both transactional and consultative sales?
- A. You should focus only on your margin.
- B. You should focus on your customer's business problems.
- C. You should focus primarily on volume of sales.
- D. You should minimize time spent with customers.
Correct Answer: B 🗳️
What are the advantages that resellers get by selling HP devices? (Select two.)
- A. access to a large installed base of existing customers
- B. just-in-time shipping of products
- C. lowest hardware prices in the industry
- D. free toner with every sold printer
- E. brand recognition that opens doors for more sales
Correct Answer: A,E 🗳️
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