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Salesforce Certified Field Service Consultant Sample Questions:

1. Technicians at Universal Containers use the Salesforce Field Service mobile app at customer sites. After completing work, the Technician updates the ServiceAppointment status to Complete and saves the record.
Dispatchers see the appointment as Dispatched on the console instead of seeing the Complete status update.
Which two troubleshooting steps should a Consultant take to resolve the issue?
Choose 2 answers

A) Confirm the Technician's mobile device is online.
B) Verify the Dispatcher ran the Service Appointment data job.
C) Review Service Appointment automation.
D) Investigate the Work Order lifecycle.

2. A Dispatcher at Universal Containers has just been informed that one of their field employees, who has five servicesschedules for today, called in sick. How should the workload be assigned to other Field Technicians?

A) Update the Resource a not available, select the affected Service Appointments, and press "Schedule."
B) Ask the Customer Service Rep to call the customers and manually re-schedule for another day.
C) Drag and drop the Service Appointments to other available Resources and run Optimization.
D) Change the Scheduling Policy to "High Intensity" and activate the Background Optimization process.

3. Which fields on Service Appointments help ensure that they are completed within the agreed upon Service Level Agreement (SLA) with Universal Containers' customers?

A) Actual Start, Actual End
B) Arrival Window Start, Arrival Window End
C) Scheduled Start, Scheduled End
D) Earliest Start Permitted, Due Date

4. Universal Containers has dispatchers who can set up new territories, define new schedule policies, and control settings on the Gantt chart.
In addition to Field Service Lightning Dispatcher Permissions and the Field Service Lightning Dispatcher License, which permissions should a Consultant assign to the dispatchers?

A) Field Service Lightning Mobile License
B) Field Service Lightning Scheduling License
C) Field Service Lightning Admin Permissions
D) Field Service Lightning Standard Permissions

5. Universal Containers is deploying Field ServiceLightning in Europe, where pricing varies by country.
What Price Book structure is recommended?

A) Utilize a custom Price Book with pricing rules applied.
B) Utilize a custom Price Book specific to each country.
C) Utilize the standard Price Book with pricing rules applied.
D) Utilize a standard Price Book specific to each country.

Solutions: