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Apple OS X Yosemite Troubleshooting Sample Questions:

1. Your customer asks, "What version of OS X do I have to have installed on my older Mac so I can download OS X Yosemite from the App Store?" Which of the following is the correct response?

A) "To download OS X Yosemite from the App Store, you will need to have Mac OS X Snow Leopard v10.6.8 or newer installed."
B) 'To download OS X Yosemite, you will need to have OS X Mountain Lion v10.8 installed and App Store running."
C) "To install OS X Yosemite, you will need to download a version of Mac App Store that will run on any version of OS X."
D) "To update to OS X Yosemite, you need to have Mac OS X Leopard v10.5.2 or later already installed on your Macs."

2. There is a way to start up your Mac so that it performs certain checks and prevents some software from automatically loading or opening. What is the name of this startup method?

A) Disk Utility
B) Console
C) Restore
D) Safe Mode

3. Joseph enabled FileVault 2. He then forgot the administrator password. How can you help Joseph?

A) Ask Joseph to startup from OS X Recovery and choose
B) Help Joseph erase the hard disk and reinstall OS X and forgotten.
C) Explain to Joseph that he can unlock the disk using the recovery key created when FileVault 2 was enabled.
D) Have Joseph startup from OS X Recovery and open the Firmware Password utility

4. Gretchen accidentally deleted a file on her MacBook Air while traveling. She backs up regularly to Time Machine, but did not backup while she was away. From which location would you recover the deleted file?

A) FileVault
B) Local Snapshots
C) The encrypted Time Machine backup
D) The Time Machine folder in /System/Library/

5. Stacey states that the light on her recently purchased Apple Wireless Keyboard continuously blinks. Which of the following best describes the issue?

A) The keyboard is turned on and ready to be paired with her computer.
B) The blinking indicates the keyboard is paired to another device.
C) The keyboard has low battery and the batteries need to be replaced.
D) The keyboard is out of range and needs to be moved closer to the device it is paired with.

Solutions: