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Apple Macintosh Service Certification Sample Questions:

1. Which three of the following items are appropriate to use for ESD prevention? Select three.

A) Grounded work mat
B) Static shielding bags
C) CRT discharge tool
D) Wrist strap and cord
E) Metal work surface
F) Wireless wrist strap

2. Which piece of information is best used to determine any Mac's correct AppleCare name?

A) the EMC number
B) the model number
C) the serial number
D) the MAC address

3. A customer brings his MacBook Pro (17-inch Mid-2010) in for servicing. It is not functioning correctly and you suspect the machine has been damaged by the customer. As you inspect for accidental damage, you should open the lid and confirm that the hinges are working smoothly and inspect the LCD for scratches on the display coatings or cracks in the glass. You should also ____________________ and __________________. SELECT TWO

A) Look for cracks, dents or scratches on the exterior of the system
B) Check for any unusual odors coming from the system, which might indicate spill damage
C) Connect the system to external speakers to check for sound output
D) Open the hard disk drive to check for scratches or dust inside
E) Ask the customer to describe in detail how he abused his computer to the point that it no longer functions

4. The Solid state drive in MacBook Air (11-inch, Mid 2012) is NOT backwards compatible with earlier models.

A) False
B) True

5. You should periodically _____ your ESD mats.

A) turn over
B) clean
C) replace
D) disconnect

Solutions: