Apple 9L0-064 : OS X v10.8 Troubleshooting Exam

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Apple 9L0-064 Exam Syllabus Topics:

Apple OS X v10.8 Troubleshooting Sample Questions:

1. A customer who has installed OS X Mountain Lion on his Mac would like to set up a Firmware Password. Where can he find the Firmware Password Utility?

A) In the Utilities menu when booted to OS X Recovery.
B) In the Applications folder on their startup disk.
C) In the Security & Privacy Systems Preference pane.
D) In the Utilities folder on their startup disk.

2. Chad decides to encrypt his existing Time Machine backup on an external disk. How should he proceed?

A) Enable FileVault 2 on the startup disk to automatically encrypt the Time Machine backup.
B) Get info on the Time Machine backup disk then select the "Enable encryption" checkbox.
C) Erase the disk using the Disk Utility then start a new Time Machine backup.
D) Use the Time Machine preferences to re-select the backup disk then select the "Encrypt backup disk checkbox.

3. A user tries to launch an app named "Dangerous" on OS X Mountain Lion and sees the following warning: "Dangerous" comes from an unidentified developer. Your security preferences are set to block installation of applications from unidentified developers." What can the user do to open the application?

A) Control-click or right click the icon of the app, select Open from the contextual menu or select 'Anywhere' under System Preferences > Security & Privacy > General > Allow applications downloaded from:
B) Contact the vendor of the app and ask them to send a product registration key.
C) Open the Mac App Store preferences, then change the Application Security settings.
D) Delete the app and try downloading a fresh copy from the internet.

4.
Examine the image above. What could cause a Mac to display this prohibitory sign at startup?

A) An incorrect build of OS X is installed on the hard disk or SSD.
B) Apple Hardware test is loading.
C) The memory is missing or not detected.
D) EFI failed to load.

5. Dave has recently purchased a third party router, and now finds he can no longer host video chats. What section of the Messages Connection Doctor will allow him to detect if the router is configured correctly?

A) Statistics
B) Show Detail
C) Network Status
D) Firewall

Solutions: