Cisco 820-421 : Applying Cisco Specialized Business Value Analysis

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Cisco 820-421 Exam Syllabus Topics:

Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:

1. Which is the Cisco recommended technique for verifying the 'as-is' state of the business?

A) Presenting the root cause analysis of a customer problem
B) Using "The five whys" questioning approach
C) Discussing the Business Model Canvas
D) Modeling high volume parts of the customer's business process

2. Which two items are described as part of a business scenario? (Choose two.)

A) Job history of key management personnel
B) A step-by-step description of a business event
C) A crisp description in business and architectural terms
D) Changes in technologies over the past year

3. What should your next step be once you have completed defining your recommended solution?

A) Develop business case
B) Present to the relevant stakeholders for buy-in
C) Measure benefits realization
D) Conduct business requirements analysis

4. What is an example of a financial benefit?

A) A result that is more important to Senior Executives than mid-level managers.
B) Estimates of value for which the customer finance executive has given you written evidence of agreement.
C) The highest priority impacts available to customers from implementing an IT solution.
D) Estimates of monetary value which the customer could realize after paying for the solution costs.

5. You are conducting a project jointly with the customer IT manager for a Customer Division Executive. Which statement is true about presenting recommendations to an Executive?

A) Present only the ideas which require the IT manager to seek new budgets / funding
B) Present ideas which are aligned to the customer's strategy and are realistic to implement
C) Recommendations involving process changes should be presented by the IT manager or another internal employee
D) For all recommendations, include a request of funding to conduct a deeper analysis of benefits

Solutions: