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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Cisco provides a CTI OS Bandwidth Calculator spreadsheet tool. What is the purpose of this tool?

A) to size the visible network that is required between the CTI OS server and the remote agent CTI OS desktops
B) to size the visible network that is required between the CTI OS server and the Peripheral Gateway
C) to size the visible network that is required between the CTI OS server and the call router
D) to size the private network that is required between the two CTI OS servers

2. In the Cisco Unified Contact Center Enterprise 8.0(x) system, if an agent requires more than five skills, what is the impact to the Peripheral Gateway?

A) As skills are added to agents, the total number of agents supported on the PG is decreased to a maximum of 20 skills per agent with 1000 total agents.
B) None, agents can have an unlimited number of skills defined.
C) As skills are added to agents, the total number of agents supported on the PG is decreased to a maximum of 50 skills per agent with 484 total agents.
D) None, agents can only have five skills defined.

3. In Cisco Unified Contact Center Enterprise 7.0.x and 7.1.x, which domain-level group is used to control access to Script Editor?

A) Internet Script Editor group
B) Setup group
C) Services group
D) Configuration group

4. The process of sending pre-call data about a call to a targeted site in the Cisco Unified Contact Center Enterprise solution is known as which of these terms?

A) service control routing
B) translation routing
C) post-routing
D) event-based routing
E) pre-routing

5. Which two of the following statements are correct regarding Cisco voice gateways in the Cisco Unified Contact Center Enterprise solution? (Choose two.)

A) Additional call processing is available by using H.323 Tcl scripts and additional dial peers.
B) An eight-port T1 card fails in a Catalyst 6500 chassis, which could impact 192 calls using ISDN PRI service.
C) Additional call processing is available by using MGCP Tcl scripts and additional dial peers.
D) An eight-port T1 card fails in a Catalyst 6500 chassis, which could impact 184 calls using ISDN PRI service.

Solutions: