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Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. Which two keyboard shortcuts can be modified?

A) Save and Close
B) OK
C) Cancel
D) Save and Continue
E) Create Service Request

2. Your customer has three service request child categories under the top-level service requestcategory
"Accounts":
* Gold Accounts
* Silver Accounts
* Basic Accounts
You now want to disable the "Silver Accounts" category.
Which option meets the requirement?

A) In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Silver Accounts" Category and expand it, click the "Inactive" button.
B) In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Silver Accounts" child category and deselect the "Active" Column.
C) In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Gold Accounts" and "Basic Accounts" child categories and click the "Inactive" button.
D) In Setup and maintenance > Service > Setup > Service Request > manage service Request Childcategories, search for the "Accounts" category and deselect the "Active" Column.

3. If you did not use the Reference Implementationtemplate for your Digital Customer Service (DCS) application, you will _________.

A) be required to create all of your own components for the display of Engagement Cloud objects
B) be required tomap roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role
C) not be able to preview your application before you publish it
D) have to contact Oracle Support for the permission to deploy your custom DCS application

4. Your customer has noticed thatemails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
What is the cause of this new behavior?

A) an inbound message filter per sender
B) an inbound message filter per time schedule
C) a configured job to process inbound emails
D) a configured profile option to schedule the retrieval of emails

5. You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?

A) You will be required to code any new workflow actions in Groovy.
B) You can send an e-mail notification to specified recipients.
C) You can modify the workflow to update field values within the SR object.
D) You must make the changes using the Page Composer tool.
E) You can define the workflow to run when certain fields of the SRobject are changed.
F) You can generate tasks for the SR object from the workflow.

Solutions: