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Avaya 74970X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Component Support Operations | - Call Server Connector (CSC) Support - Unified Agent Controller (UAC) Support - Orchestration and Resource Controllers (ORC) |
| Topic 2: Support and Troubleshooting | - Troubleshooting UAC / UCM Connections - Debugging Email, Webchat and SMS Flow Issues - Log Location Analysis for Core Components |
| Topic 3: Avaya Oceana Solution Overview | - Engagement Designer (ED) Workflows - Role of Unified Collaboration Model (UCM) - Architecture and Core Components |
| Topic 4: Interaction Management | - Interaction Logging and Tracing - WorkRequestIds, Context and Contact Identifiers - Inter-component Interaction Routing |
Avaya Oceana® Solution Support Sample Questions:
Which two log files are used to troubleshoot CSC-AES connection problems? (Choose two.)
- A. /var/log/Avaya/services/CallServerConnector
- B. /var/log/Avaya/dcm/pu/CallServerConnector
- C. /var/log/Avaya/dcm/pu/AgentControllerService
- D. /var/log/Avaya/services/CustomerControllerService
Correct Answer: A,D 🗳️
Which statement regarding UCA Store Backup is correct?
- A. UCA Store backup can be run immediately and it does not support backup scheduling.
- B. UCA Store backup is immediately for the Avaya Oceana solution.
- C. UCA Store backup can be run immediately or scheduled later.
- D. UCA Store backup can be taken without entering the backup password.
Correct Answer: D 🗳️
While troubleshooting Avaya Aura Experience Portal through the Experience Portal Management Platform, how can you confirm if the Avaya Oceana application is working properly?
- A. Edit the Avaya Oceana application and click on "Verify" to check if you have reached the application successfully.
- B. Check the Port Distribution and confirm if the Experience Portal channels are In-service.
- C. Verify if the Avaya Oceana application URL is mapped to the correct DNIS or application number.
- D. Check the VOIP connection and verify if the Experience Portal Is integrated to the correct Session Manager,
Correct Answer: A 🗳️
Consider the log messages:
'RequestId' : 'SWQtNzA2d2pSRm032GtfQUtzUFFtdw==_', 'RouteRequestId' :
'0830cf65-1aaf-48a3-8a2f-44850be19f82', 'WorkflowType' : 'ROUTE_CONTACT_SMS',
'SourceName' : 'OCPShortMessageService', 'CallbackIP' : '135.122.106.229', 'ContactId' :
'ME1NsN-4QI6isb73z-mPyA', 'ChannelType' : 'ShortMessageService', 'Reason' : '400 Bad Request. Space could not be resolved', 'WorkRequestId' : 'Id-706wjRFm7dk_AKsPQmv' Which provider type is being handled in these log messages?
- A. OCP Email Provider
- B. OCP Chat Provider
- C. OCP SMS Provider
- D. OCP Social Provider
Correct Answer: C 🗳️
Consider the log messages from Contact Center Service PU log file ucm-affadapter-pu-1.log:
2018-02-21 11:21:21,549 [Pool-pool-4-thread-1] INFO AsyncHttpClient [adapter-pu-1]
[M:sendEvent] [T:]. Send request to
[http://135.122.104.77:80/services/EventingConnector/events?affinity=135.122.104.77] with header attributes [(family=OmniCenter, type=CONTACT_ENDED, metadata-ucid=Eke6-qw3S2K-MyAKSJny6A, Version=1.0)], body [RouteContactEvent
[,id=UGZQRVhJNHhTaGlycXQyQThFN2VJdw==_,ip=135.122.104.77,wr=pfpEXI4xShmrqt2A8 E7eIw,c=Eke6-qw3S2K-NyAKSJny6A,p=OCP ShortMessageService,ch=ShortMessageService,rrId=f785b56c-364f-4acf-9620-b723a6ca43c6,r outAddr=,wfType=ROUTE_CONTACT_SMS,reason=DEFAULT]] What is the Work Request ID in the log message?
- A. UGZQRVhJNHhTaGlycXQYQThFN2VJdw
- B. f785b56c-364f-4acf-9620-b723a6ca43c6
- C. PfPex14xShrmrqt2A8E7eIw
- D. Eke6 qw3S2K-NyAKSJny6A
Correct Answer: A 🗳️
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