Salesforce Service-Cloud-Consultant : Salesforce Certified Service cloud consultant

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Service-Cloud-Consultant Exam topics

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• Integration and Data Management 6%
• Case Management 11%
• Interaction Channels 9%
• Knowledge Channels 9%
• Industry Knowledge 22%
• Implementation Strategies 19%
• Contact Center Analytics 5%
• Service Cloud Solution Design 19%

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Salesforce Certified Service cloud consultant (W19) Service-Cloud-Consultant Exam

Salesforce Certified Service cloud consultant (W19) Service-Cloud-Consultant Exam is related to Service Cloud Consultant Certification. This exam is designed for those Candidates who have experience implementing Service Cloud Solution in a Customer Facing Role. This exam measures the Candidate ability and knowledge in the design and implements Service Cloud Solution that meets customer business requirement is maintainable and scalable. Salesforce Administrator, Service Cloud Consultant and Designing Service, Cloud Consultants usually hold or pursue this certification and you can expect the same job role after completion of this certification.

Reference: https://trailhead.salesforce.com/credentials/servicecloudconsultant

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Salesforce Service-Cloud-Consultant Exam Syllabus Topics: