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Nokia SDM_2002001040 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| SDM Overview and CARE Framework | - CARE model principles and objectives in service delivery - Introduction to Nokia Service Delivery Management concepts |
| Tools and Platforms in SDM | - Monitoring, reporting, and service analytics - Nokia SDM toolchain overview |
| Customer Experience and CARE Practices | - Service quality and performance measurement - Customer support processes and escalation handling |
| Service Delivery Operations | - Operational workflows and service assurance processes - End-to-end service lifecycle management |
Nokia SDM Certification - CARE Sample Questions:
Who is the main responsible person to drive the Care Contract Renewal through the whole renewal process after the Internal Kick-off Meeting?
- A. Care Renewal Leader.
- B. Care Service Engagement Manager.
- C. CT Head.
- D. Care Program Manager.
Correct Answer: A 🗳️
What is the main purpose of Care SWS Preventive Services or Active Software Support (ASWS)?
- A. To improve network availability and avoid problems before they occur.
- B. To prevent revenue loss for the CT.
- C. to provide a full range of services designed to suit the Communications Service Provider's needs.
- D. To provide an up-selling opportunity for CaPMs.
Correct Answer: A 🗳️
How do you prove that you are in control of your financial processes?
- A. You do not exceed the cost base-line for the half-year.
- B. You delegate completely to F&C.
- C. You can always explain the deviations.
- D. There are no big deviations between forecast and actual.
Correct Answer: D 🗳️
In which of the following situations can a company show profit at the same time as cash is decreasing?
- A. When a company invests its profits to expand its manufacturing capability.
- B. When Work-in-Progress is increasing rapidly.
- C. When Work-in-Progress is invoiced and released as cost.
- D. Depreciation is much higher than amortization rates.
Correct Answer: A 🗳️
The following action must take place if NSN are not SOX Compliant:
- A. We must receive a Customer Purchase Order within 5 working days.
- B. NSN will be fined 2.5 times the annual value of the contract.
- C. CT Head will be dismissed from NSN with 30 days notice.
- D. A new Contract signed and Customer Purchase Order issued as soon as possible.
Correct Answer: D 🗳️
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