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Salesforce Plat-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Best Fit Solutioning | 27% | - Map requirements to appropriate OmniStudio tools - Design solutions using OmniStudio best practices - Gather, analyze and simplify business requirements |
| Topic 2: Data Tools | 23% | - Calculation Matrices and Procedures: use and benefits - Design DataRaptors and Integration Procedures - Purpose and benefits of DataRaptors and Integration Procedures |
| Topic 3: FlexCards | 23% | - Collect and organize customer 360 information - Design FlexCards to meet requirements - Capabilities, use cases and purpose of FlexCards |
| Topic 4: OmniScripts | 27% | - Structure and components of OmniScripts - Validate and align OmniScript processes with requirements - Map business processes to OmniScript components |
Salesforce Certified Omnistudio Consultant Sample Questions:
An organization needs to control pages or groups of fields in an OmniScript based on the choices made by the user. What should an OmniStudio Consultant do to meet this requirement?
- A. Use the Radio Input property on a Step or Block element.
- B. Use the Visibility Rules property on a Step or Block element.
- C. Use the Conditional View property on a Step or Block element.
- D. Create child OmniScripts for branched flow.
Correct Answer: C 🗳️
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A company wants to create a new digital interaction process that allows customers to request a quote for service from a local retail energy supplier. The process requires the following actions:
- Allow the user to select one or more energy products from a list
- Get current energy usage data from an external system via an API
- Save the data back to Salesforce as a lead
Which three OmniScript elements should the consultant recommend to meet these requirements?
Choose 3 answers
- A. Post to Object Action
- B. DataRaptor Post Action
- C. Radio Input
- D. HTTP Action
- E. Multi-select Input
Correct Answer: B,D,E 🗳️
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A Data Mapper Load is used to create a Contact. If the LeadSource is not provided in the input, it should default to "Web". How should an OmniStudio Consultant implement this default value rule within the Data Mapper?
- A. Enable the fallback value property in the Data Mapper Options tab.
- B. Define the value in the Default Value column of the mapping tab.
- C. Set the default value using a required validation rule in the Data Mapper.
- D. Configure the field-level default value within the Salesforce Object Manager.
Correct Answer: B 🗳️
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A consultant needs to pass data collected in an early Step of an OmniScript to a later Step for display, without persisting it to Salesforce yet. How is this typically achieved?
- A. This is not possible in OmniScript
- B. A separate DataRaptor Load call must be triggered after each step
- C. The OmniScript automatically retains all entered data in its JSON throughout the session, accessible via merge fields in later steps
- D. Data must be saved to Salesforce after every step
Correct Answer: C 🗳️
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Which OmniStudio tool can be used to invoke scheduled jobs?
- A. Integration Procedure
- B. DataRaptor Load
- C. Calculation Procedure
- D. DataRaptor Extract
Correct Answer: A 🗳️
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