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Pegasystems PEGACSSA72V1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Application Development & Rules | - Decision rules and validations - Rule resolution and inheritance |
| Topic 2: Application Design & Case Management | - Case life cycle design - Application structure and rulesets - Case types and stages |
| Topic 3: User Interface & User Experience | - Dynamic layouts and controls - UI architecture (sections, harnesses) |
| Topic 4: Data and Integration | - External system integration (APIs, connectors) - Data pages and data transforms - Data model design |
| Topic 5: Security & Access Control | - Privileges and authentication - Access groups and roles |
Pegasystems Certified Senior System Architect (CSSA) 72V1 Sample Questions:
You are asked to create a custom status named Open-Review. This status is to be applied to assignments in one application. How do you satisfy the request?
- A. Create a Field Value record named Open-Review for .pyStatusWork with the Apply To class set to the class group.
- B. Add the Open-Review status to the Application record for the application.
- C. Create a Field Value record named Open-Review for .pyStatusWork and configure an Access When record to apply the status to the correct application.
- D. Circumstance the existing Open Field Value record on the application name and update the status value to Open-Review.
Correct Answer: A 🗳️
An agent runs every 300 seconds. You have been asked to update the agent so that it runs every Friday at
12:00 A.M. How do you modify the agent schedule to meet this requirement?
- A. Keep the Periodic pattern. In the Parameters dialog, update the schedule.
- B. Change the Periodic pattern to Recurring. Open the Parameters dialog and update the schedule.
- C. Keep the Recurring pattern and update the Interval value.
- D. Change the Recurring pattern to Periodic and enter the Interval value.
Correct Answer: D 🗳️
Which of the following requirements can be implemented using Next Best Action?
- A. Provide problem-solving guidance for customer service representatives so every customer is treated consistently.
- B. Identify why response rates for a campaign in a region are lower than the company average.
- C. Provide the customer service representative with a list of potential reasons the customer has called.
- D. Reduce average handle time of each customer interaction to less than two minutes per incident.
Correct Answer: A 🗳️
In Pega Decision Management, which level of the proposition data model represents the purpose of the proposition?
- A. Group
- B. Strategy
- C. Proposition name
- D. Business issue
Correct Answer: B 🗳️
You want to restrict access to a workbasket to certain users. How do you configure this requirement?
- A. Add the access role for allowed users to thp workbasket record.
- B. Add a privilege to the workbasket record and to the appropriate access role.
- C. Add the access group for allowed users to the workbasket record.
- D. Add a skill threshold to the workbasket.
Correct Answer: A 🗳️
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