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Pegasystems PEGACPCSD24V1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Data and Integration | - Data pages and data model design - Integration services and connectors |
| Reporting and Monitoring | - Case performance monitoring - Reports and dashboards configuration |
| Pega Customer Service Application Design | - Application architecture overview - Customer service framework fundamentals |
| Case Management and Workflow | - Routing and assignment strategies - Case types and stages configuration - Case life cycle design |
| User Interface and Channels | - Omnichannel interaction handling - UI design for customer service applications |
| Security and Access Control | - Authentication and authorization basics - Access roles and privileges |
