EXIN ITILFND_V4 : ITIL 4 Foundation

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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which practice has a purpose that includes maximizing success by ensuring that risks have been properly assessed?

A) Relationship management
B) Monitoring and event management
C) Change enablement
D) Release management

2. Which of the following statements is included in the 'improve' value chain activity's purpose?

A) Ensure the continual improvement of practices across all value chain activities
B) Ensure continual engagement and good relationships with all stakeholders
C) Ensure a shared understanding of the improvement direction for services across the organization
D) Ensure services continually meet expectations for quality, costs, and time to market

3. Which is considered by the 'partners and suppliers' dimension?

A) Using formal roles and responsibilities
B) Using artificial intelligence
C) Defining controls and procedures
D) Working with an integrator to manage relationships

4. Which statement about standard changes is CORRECT?

A) The change can be implemented with less testing if necessary
B) A full assessment should be completed each time the change is implemented
C) The change does not require additional authorization
D) The appropriate change authority should be assigned to each type of change

5. Which practice would help a user gain access to an application that they need to use?

A) Service level management
B) Service configuration management
C) Change enablement
D) Service request management

Solutions: