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ISEB ISEB-ITILF Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Core Principles and Terminology | - Basic ITIL terminology and concepts - Service value system overview |
| Service Management Concepts | - Definition of service and value creation - Stakeholders and service relationships |
| ITIL Service Lifecycle | - Service Strategy - Service Operation - Continual Service Improvement (CSI) - Service Design - Service Transition |
| Key ITIL Processes and Functions | - Configuration Management (CMDB concepts) - Incident and Problem Management - Change Management - Service Desk function |
ISEB The Foundation Examination - ITIL® Sample Questions:
What is a service delivered between two business units in the same organization known as?
- A. Strategic service
- B. Internal service
- C. Delivered service
- D. External service
What is the PRIMARY process for strategic communication with the service provider's customers?
- A. Business relationship management
- B. Service catalogue management
- C. Service portfolio management
- D. Service desk
What body exists to support the authorization of changes and to assist change management in the assessment and prioritization of changes?
- A. The change authorization board
- B. The change manager
- C. The change implementer
- D. The change advisory board
The addition, modification or removal of an authorized, planned or supported service or service component and its associated documentation is a definition of what?
- A. A change model
- B. A change
- C. A change advisory board
- D. A change request
Which one of the following functions would be responsible for the management of a data centre?
- A. Technical management
- B. Application management
- C. Facilities management
- D. Service desk
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