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SAP C_PXSUP_90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: SAP Solution Manager (ITSM) | - Service desk configuration and usage - Incident and problem management in Solution Manager |
| Topic 2: Escalation and Root Cause Analysis | - Root cause analysis techniques - Escalation procedures and SLA handling |
| Topic 3: Reporting and Continuous Improvement | - Process optimization in support operations - Incident reporting and analytics |
| Topic 4: SAP Business All-in-One Support Operations | - System monitoring and issue resolution - Support model and service processes |
| Topic 5: Incident Management Processes | - Ticket handling and categorization - Incident lifecycle and workflow |
SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:
During the execution of a dialog transaction, you receive an error message about a failed authority check. How could you analyze this? (Choose two)
- A. Analyze the entry in transaction SU53 (Authorization Data for User) and compare with the User Master Record.
- B. Get the name of the authorization object from the F1 help, navigate to its definition (in SE80) and apply the where-used list.
- C. Create a Breakpoint on Statement AUTHORITY-CHECK and watch out for return codes other than 0.
- D. Use the F1 help to check the message ID and then apply the where-used list in transaction SE91.
Correct Answer: A,C 🗳️
You have decided to forward a message to the next support level. What should you include in the message? (Choose two)
- A. All information you have - except User and Password.
- B. Only your known SAP notes.
- C. Username and password in your internal message notice.
- D. The steps which you performed to reproduce the issue.
Correct Answer: A,D 🗳️
What does each trace in the SQL trace correspond to?
- A. Exactly one Native SQL statement
- B. Exactly one ABAP statement
- C. Exactly one Open SQL statement
- D. Exactly one execution step of a statement at database level
Correct Answer: D 🗳️
You are analyzing a report program with respect to a reported error with the default values on a Selection screen. Where may you find the origin of the default values? (Choose two)
- A. In non-executable ABAP statements like PARAMETERS or SELECT-OPTIONS
- B. In the function key settings of the Menu Painter
- C. In the element list of the Screen Painter
- D. In ABAP statements of the Event blocks INITIALIZATION or AT SELECTION-SCREEN OUTPUT
Correct Answer: A,D 🗳️
What are the main steps when you accept a priority 1 message? (Choose two)
- A. Clarify the issue by phone to avoid additional effort in processing the message.
- B. Call the customer within the Initial Reaction Time (IRT).
- C. Call the customer if you leave for the weekend, indicating that you will proceed with processing the message on Monday.
- D. Document every activity in the message.
Correct Answer: B,D 🗳️
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