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• Basic and advanced features in baseline installation of the current release

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-csm-blueprint.pdf

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Certification Path of ServiceNow Certified CIS CSM

ServiceNow requires the completion of the following prerequisite training course(s) in preparation for the Certified Implementation Specialist - Customer Service Management exam:

• Customer Service Management Implementation
• Get Started with Now Create
• CMDB Fundamentals
• Customer Service Management Fundamentals
• ServiceNow Platform Implementation
• ServiceNow Fundamentals

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