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IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. What is the usage of the Post Sales database (PSdb) Web site?

A) It allows the customers to search for their problem in other reported Problem Management Records (PMRs)
B) It allows both customers and Support professionals to search for their problem in other reported PMRs.
C) It helps support professionals determine what documents they will need from the customer according to their product.
D) It allows the Support Professionals to search for their problem in other reported PMRs.

2. Which one of the following is not a service of the IBM Passport Advantage offering?

A) product updates
B) 24x7 support on all Problem Management Records (PMRs)
C) software download and licensing
D) software maintenance and support

3. What is the total time aOneTeam Severity 3 Problem Management Record (PMR) should be worked before passing to the BackEnd?

A) 1 hour
B) 3 business days
C) 4 hours
D) 5 business days

4. A customer opened a PMR to request a fixpack for WebSphere Application Server. What action should the L1 support professional take?

A) Contact L3 to get fixpack.
B) Post thread in developerWorks forum and direct the customer to it.
C) Search for fixpack and provide link and instruction to customer.
D) Close the PMR as it is out of L1 support scope.

5. Where would a L1 support professional point the customer for practical information, configuration scenarios, and installation of IBM software?

A) IBMRedbooks
B) IBMTechnotes
C) IBMBluebooks
D) IBMTechbooks

Solutions: