IBM C2010-024 : IBM Tivoli Level 2 Support Tools and Processes

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IBM C2010-024 Exam Syllabus Topics:

IBM Tivoli Level 2 Support Tools and Processes Sample Questions:

Question 1

Which activity will be performed by the client's Premium Support Analyst?

A. Advise the client on critical fixes and workarounds that apply to their environment.
B. Manage the client's support relationship with the middleware IBM departments.
C. Provide a single point of contact within the IBM Support organization.
D. Provide guidance on the future directions of IBM Software.

Question 2

Which action must always be performed before submitting a new DCF technote?

A. Check for duplicate items in CAST or the Technote database.
B. Forward the PMR to the BackEnd.
C. Ask the customer if they agree to open a technote.
D. Install the DCF Item Creator application.

Question 3

What is the main purpose of EcuRep?

A. It is the data repository for product Component IDs
B. It is the data repository for manuals.
C. It is the repository for all customer PMR data.
D. It is the repository for product download.

Question 4

For what purpose will a client use the Passport Advantage website?

A. Download products that the client is entitled to download.
B. Download fixes for products that the client is entitled to download.
C. Download products that the client is not entitled to.
D. Download fixes for products that the client is not entitled to download.

Question 5

Which step is required when closing a Non-OneTeam PMR?

A. Change the Component ID.
B. Submit a Knowledge Item.
C. Perform final entitlement procedures.
D. Fill out the final PMR update.

Solutions: