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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following involved parties are supported by default for the installed base and installed base items?
Note: There are 3 correct answers to this question.

A) Employee responsible
B) Sales Employee
C) Territory manager
D) Customer
E) Service Technician team

2. For registered products, counter readings are recorded in which of the following facets?

A) Measurement logs
B) Items
C) Maintenance plans
D) Measurement

3. What are service agents used for when setting up an SAP Cloud for Customer system? Note: There are 2 correct answers to this questions.

A) To restore system default settings
B) To create business users
C) To scope the system
D) To assign accounts to business users

4. What can you use to hide a single value of Q Key user tool (KUT)

A) value field?
B) Code lists restrictions
C) Access rights
D) Personalization

5. You are setting up the connection between SAP JAM and SAP Cloud for Customer. Where do you enable this integration?

A) In integration under the Business Configuration work center
B) In General Settings under the Administrator work center
C) In Service and Social General Settings under the Administrator work center
D) In Fine-Tuning under the Business Configuration work center

Solutions: