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SAP C-C4C12-1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Quotation and Sales Order Management | 8%–12% | - Quote creation and processing - Sales order integration - Document flow and status management |
| Topic 2: User Management | 8%–12% | - Business user setup - Organizational structure - Role and access management |
| Topic 3: Notification and Approval Processes | <8% | - Approval process setup - Workflow rules |
| Topic 4: Fine Tuning | <8% | - Business configuration activities - Adaptation tools |
| Topic 5: Reporting and Analytics | 8%–12% | - Custom report creation - Data sources and key figures - Standard reports and dashboards |
| Topic 6: Data Migration | <8% | - Migration templates and tools - Import/export procedures |
| Topic 7: Personalization and Extensibility | <8% | - Mashups and embedded components - Extension fields |
| Topic 8: Integration | 8%–12% | - Integration with SAP ERP / CRM - Middleware and communication arrangements - Web services and APIs |
| Topic 9: Product and Pricing | 8%–12% | - Price lists and discount determination - Pricing configuration - Product master data |
| Topic 10: Lead and Opportunity Management | 8%–12% | - Lead qualification and conversion - Sales methodology configuration - Opportunity lifecycle and forecasting |
| Topic 11: Account and Contact Management | <8% | - Master data maintenance - Relationship management |
| Topic 12: Implementation Basics | <8% | - Project lifecycle overview - System scoping and fine-tuning |
| Topic 13: Visit Planning and Execution | <8% | - Mobile and offline features - Activity planning |
| Topic 14: Sales Planning and Forecasting | <8% | - Planning hierarchy setup - Forecast categories |
| Topic 15: Territory Management | <8% | - Territory definition and assignment - Realignment rules |
SAP Certified Application Associate - SAP Sales Cloud 1811 Sample Questions:
1. Based on which organizational elements can you define sales area information in the product master? (2 correct answers)
A) Territory
B) Sales Organization
C) Distribution Channel
D) Sales unit
2. Which of the following activities can you perform with the SAP add-in for Microsoft Excel? (2 correct answers)
A) Share SAP Cloud for Customer report data using Object Linking and Embedding (OLE)
B) Upload Microsoft Excel workbooks to SAP Cloud for Customer
C) Publish Microsoft Excel workbooks to Microsoft Sharepoint from SAP Cloud for Customer
D) Insert SAP Cloud for Customer reports into Microsoft Excel spreadsheet
3. Your customer configured External Pricing with SAP ERR For which of the following Business Objects is External Pricing supported? (2 correct answers)
A) Sales Order
B) Sales Quotes
C) Sales Activities
D) Sales Leads
4. A user is assigned to work centers that contain the same view, in the first work center, the user has unrestricted read and write access, in the second work center the user had read only access.
Which access rights does the user get for this view in both work centers?
A) Unrestricted Read and Write access
B) Unrestricted read access and restricted write access
C) Restricted read access and unrestricted write access
D) Restricted Read and Write access
5. On which of the following dimensions can you define a sales target plan? (2 correct answers)
A) Service Category
B) Product Category
C) Account Hierarchy
D) Sales Unit
Solutions:
| Question # 1 Answer: B,C | Question # 2 Answer: B,D | Question # 3 Answer: A,B | Question # 4 Answer: A | Question # 5 Answer: B,D |
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