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SAP C-BOSUP-90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| SAP BusinessObjects Support Fundamentals | - Incident handling processes and support workflow
|
| Troubleshooting and Incident Resolution | - Common system and user issues
|
| SAP BusinessObjects Architecture and Components | - System architecture overview
|
| System Monitoring and Maintenance | - Performance and availability monitoring
|
| User and Security Management | - Authentication and authorization concepts
|
SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
What are benefits of SAP Notes to the installed base? (Choose two)
- A. One SAP Note can cover multiple technical issues.
- B. They allow support consultants to quickly provide solutions for problems which have already been solved before.
- C. SAP Notes inform customers about corporate strategy.
- D. They allow customers to find solutions for their own product issues.
Correct Answer: B,D 🗳️
What is the recommended way to progress a message that is difficult to clarify?
- A. Force the client to close the message and open a new one that is clearer.
- B. Change the message status to Customer Action and tell the client that you cannot do much until more information is provided.
- C. Escalate the message immediately to a more senior support consultant.
- D. Ask the client to provide screenshots and request information point by point.
Correct Answer: D 🗳️
If you want to add an SAP or non-SAP system to your landscape, which transaction do you need to run?
- A. MSY_SETUP
- B. SOLMAN_WORKCENTER
- C. SMSY_SETUP
- D. SMSY
Correct Answer: D 🗳️
The customer has an error that can be reproduced on their system.
How do you proceed to investigate this issue?
- A. The customer's system has the fault therefore you only need to use their system for further investigation and testing.
- B. The customer is no longer entitled to support since they have caused a fault in the system.
- C. Ask the customer to document the workflow step by step so that you can attempt to reproduce the issue on your internal system.
- D. Ask the customer to use a different system since this installation is experiencing issues.
Correct Answer: C 🗳️
Which of the following incidents will lead to a message being qualified as Very High?
- A. An issue leading to business critical work that cannot be performed
- B. An important request for information related to a future release or patch
- C. A missing product functionality required by the customer
- D. A product customization requested through support
Correct Answer: A 🗳️
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