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Salesforce AP-212 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Strategies and Design	16%	- Design loyalty program architecture and data model - Define points, benefits, and redemption processes - Assess business requirements and define loyalty solution - Design promotion lifecycle and engagement strategies - Apply implementation best practices
Topic 2: Integration	22%	- Integrate with Marketing Cloud - Integrate with Salesforce CDP - Integrate with Commerce Cloud - Connect to external systems using APIs - Integrate with Service Cloud
Topic 3: On-Going Loyalty Management	10%	- Manage program updates and enhancements - Configure analytics, dashboards, and reporting - Monitor program performance and optimize
Topic 4: Loyalty Program and Process Configuration	52%	- Configure permissions and security model - Manage member enrollment, profiles, and preferences - Configure partner management and collaboration - Set up tier models, qualification, and progression - Define incentives, experiential rewards, and vouchers - Set up currencies, points, and transaction processing - Configure foundational program settings

Salesforce Loyalty Management Accredited Professional Sample Questions:

Question #1

The Loyalty Administrator for Northern Trail Outfitters (NTO) defines Basic and Premium as the two Tiers for its Insider program. They want to define a free product sample for all members in Premium Tier.
How does NTO configure tiers within the Loyalty Program to give vouchers for members in the Premium Tier?

A. Voucher Management and Benefits Setup
B. Voucher Management; Benefits Setup (in Program console); Benefit Action to define downstream actions and FLOW - Benefit action for orchestration
C. Voucher Management; Benefits Setup (in Program console); Benefit Action to process benefits
D. Voucher Management and Benefit Action

Reveal Solution Discussion 0

Correct Answer: B 🗳️