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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. Universal containers (UC) is a communication service provider using commination cloud. UC gathered the following from their sales agent about their current legacy system quoting and order capture flows
* They often need to refer back to their documents for routine customer requests
* They are able to handle the majority of customer request themselves despite of current challenges
* Routine customer requests require many clicks and they want the new system to focus user experience.
One of the common MACD transactions is to increase the quality of the assets What approach should a consultant recommend for designing the quoting and order capture flow in communication cloud to alleviate the agents' feedback while minimizing implementation efforts?

A) Leverage the CPQ cart for all cases minimize the implementation effort
B) Build a custom CPQ Cart using FlexCards and LWC to align to the legacy systems UI
C) Leverage omni scripts for all used cases to minimize the training efforts for the sales agents.
D) Leverage guided selling OmniScripts for common use cases and the CPQ cart for other use cases.

2. Unified communication is dependents on a large number legacy system that works in virtual product silos. Business capacities are duplicated across multiple system, requiring manual efforts to complete orders and service request.
The complex system landscape makes it difficult to support growing business models so UC is planning to upgrade the communication cloud while also considering migration for their existing subscribers to communication cloud. What are three questions consultant should ask that would directly impact the technical factors of their migration strategy?

A) What will be the overall cost for migration?
B) What tools and databases will be used to perform the migration
C) Who will be the main point of contact for migration
D) What is the quality, structure and frequency of the data migration?
E) What data and from which system will be migrated

3. United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete. Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?

A) Synchronize real time customer data between the two CRMs at the end of business day using batch updates.
B) Introduce customer data management system as a part of digital transformation to keep customer data up to date
C) Allow updated on Customer Data only on Communication cloud and synchronize the update to the legacy CRM
D) Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs

4. Exclusive VPN corporation wants to automate their offering of complete B2B services and realizes that their order can be very large and will from time to time violate Order Management's Document size limits. Which two techniques can a consultant use to migrate the risk of large order hitting governor limits?

A) Split Line Items in the same order before submitting the order and request an increase to order size limits
B) User enterprise sales model capabilities to ensure orders are split by site prior to submission to order management.
C) Ensure platform Events mode is enabled for Order Management
D) Asynchronously submit the order to Order Management to allow decomposition and orchestration to happen separately.

5. UC telecom has requirement to allow customer to upgrade or downgrade from their existing plan from two play pack to three play packs and vise versa Which three are the key offering provided by the change of plan feature in communication cloud.

A) History of subscription updates and traceability
B) Service Continuity
C) Supported by digital commerce API
D) Customer can choose their plan from all pricing books.
E) Migrating in/out from bundle offer

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