Salesforce AP-203 : Salesforce Accredited Agentforce Communications Professional

Universal containers (UC) is a communication service provider using commination cloud. The provisioning system that activates the mobile service can take up to 10 minutes. How should a consultant design the orchestration for Mobile service?

• A. Configure a callout Orchestration item using the asynchronous system interface to do a callout, and have the enterprise service bus (ESB) to do a callback to the asynchronous call back URL.
• B. Configure a callout orchestration item using the default system interface to do a callout, configure a Push Event and have enterprise service Bus (ESB) do a callback to complete the push Event.
• C. Configure a Callout Orchestration item using the enhanced system interface
• D. Configure an Autotask Orchestration Item to send to platform event, the enterprise Service Bus(ESB) will listen for the platform event and do a callback to the asynchronous Callback URL

Universal containers is a communication service provider using communication cloud. A member of UC ' s legacy- system IT team has provided a consultant with an extract of all the existing products from the legacy system and asked the consultant to migrate the data to communication cloud which two question should the consultant ask in this scenario to clarify the data migration strategy?

• A. Which of the products are inactive?
• B. Which of the provided products are still actively sold?
• C. Can we rationalize products to a smaller number?
• D. Are there customer specific offerings?

ABC Cloud is considering implementing Communications Cloud and Industries Order Management (OM) to integrate with its new network provisioning platform. The network provisioning system orchestrates activation with low-level network elements and transmits different milestones to different upstream systems including Communications Cloud. Industries OM should react on certain milestones and progress its order to the next stages. What should a Consultant consider when designing orchestration flows for these requirements?

• A. Advise the intermediate layer to filter out only Industries OM relevant milestones to be forwarded to Communications Cloud. Implement a Push Event for each milestone to progress the order in the orchestration flow.
• B. Configure a Push Event for each milestone from the network provisioning platform; this will allow a Sales representative to monitor order progress in the orchestration plan.
• C. Configure a Push Event for Industries OM relevant milestones. Irrelevant milestones will not trigger the orchestration plan to progress so it will not count against governor limits.
• D. Configure an integration procedure to process each milestone and change the order status according to the milestone value. Let the integration procedure change the order status, this in turn will trigger out-of- the-box implementation that progresses the orchestration plan to the next stage.

Orbit telecommunication has announced that their B2C mobile business is doing well and there will be high order increase next year well beyond anything they had planned. What are the two preparatory steps that a consultant should take to ensure the stability in production?

• A. Ensure that customer have enough Async Apex Callouts and platform events available to cover the load
• B. Ensure Enterprise sales management (ESM) is employed to split the large order prior to submission to order management system
• C. Ensure mule soft is employed for integration to reduce the consumption of salesforce resources
• D. Ensure platform events mode is enabled

An agile team is working on backlog grooming. There are two features that are needed by the customer and one of them is needed by the support team. The agile team is currently working on an iteration, Days later a business representative requests that another feature be included in the same iteration which step should consultant take?

• A. Accommodate the feature since otherwise business representative will not accept the iteration results.
• B. Accommodate the feature by putting it into product backlog and work with the product owner to check its ROI relative to other stories in the backlog items then communicate the outcome back to the business representatives.
• C. Accommodate the feature since otherwise the business representative will escalate that the team is not adaptable to change
• D. Accommodate the features as It is a small change and push the development team to work on it since itself organized team should know how to manage last minute requirements.