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How to Prepare for Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam
Preparation Guide for Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam
Introduction for Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam
Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation 7391X Exam validates the ability to identify how alternate routing to multiple call centers can benefits customers and describe the purpose of enhanced core vectoring features and commands. It also tests your ability to describe how to install and troubleshoot the Prerequisites for Avaya Aura Call Center Elite Multichannel and evaluate Avaya Aura Call Center Elite Multichannel Alarm and Notification. Call Center Manager and Call Center Management System Expert hold or pursue this certification and you can expect the same job role after completion of this certification. These are discussed in AVAYA 7392x practice exam and AVAYA 7392x practice exams.
Exam Topics for Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam
The following are discussed in AVAYA 7392x exam dumps:
- Review primary call center components, concepts, and terms
- Administer a dial plan, feature-related system parameters, hunt groups, agents, announcements, and music souces
- Describe Avaya's call center applications used with Avaya Aura Call Center Elite
- Create and test call vectors
- Demonstrate how to perform an initial call center configuration
- Describe the Avaya Aura Call Center Elite features of the Avaya Aura Communication Manager
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How to book the 7391X Exam
These are following steps for registering the 7392X exam.
- Step 1: Visit to 7392X Exam Registration
- Step 2: Signup/Login to Pearson VUE account
- Step 3: Search for 7392X Certifications Exam
- Step 4: Select Date, time and confirm with a payment method
Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/22174
Avaya 7392X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Media Server & Announcements | 15% | - Announcement management and verification - Avaya Aura Media Server setup - Music-on-hold configuration |
| Call Vectors & Variable Vectors | 25% | - Basic call vector design and configuration - Advanced vector variables and commands - Testing and troubleshooting vector flows |
| Administration, Integration & Troubleshooting | 25% | - Integration with other Avaya Aura components - Monitoring, reporting, and fault resolution - System administration and maintenance |
| System Architecture & Overview | 15% | - Avaya Aura Call Center Elite architecture - Deployment models and system components - Communication Manager licensing and feature activation |
| Dial Plan & Call Routing | 20% | - Network routing and multi-site call handling - Hunt groups, agent login, and call distribution - VDN configuration and override settings |


