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Cisco 642-770 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Network Monitoring and Management Tools | 20% | - SNMPv2/v3, Syslog, and NTP - Cisco IOS / IOS XR Management Features - Performance Monitoring and KPI Tracking |
| Change and Release Management | 20% | - Post-change Verification and Documentation - Change Request Lifecycle - Risk Assessment and Implementation Planning |
| Troubleshooting Methodologies | 10% | - Documentation and Knowledge Transfer - Systematic Troubleshooting Approach - Layer 2/3 and Service-Specific Issues |
| Incident and Problem Management | 25% | - Root Cause Analysis and Problem Resolution - Incident Detection, Logging, and Classification - Escalation Procedures per SLA |
| Service Provider Network Operations Environment | 25% | - IP NGN and Service Provider Core Architecture - ITIL-aligned Operational Processes - Network Operations Center (NOC) Structure and Workflows |
Cisco Operational Foundations for Cisco Service Provider Core Networks Sample Questions:
Question 1
Which process is a fundamental process and the foundation of Cisco IOS XR Software that is responsible for restarting other processes as predefined by Respawn flag ON or OFF?
A. netIO
B. sysmgr
C. sysdb
D. RIB
E. wdsysmon
F. FIB
Question 2
According to the ITIL@ v3 framework, what four benefits are realized from release management in the service transition process? (Choose four.)
A. testing before rollout, which minimizes incidents that affect users and requires less reactive support
B. changes to software are "bundled" together for one release, which minimizes the impact of changes on users
C. validation and acceptance of services by users before services are put in the production environment
D. the opportunity to plan expenditure and resource requirements in advance
E. certification of hardware used in rollout to meet criteria specified for the production environment
F. a structured approach to rolling out all new software or hardware, which is efficient and effective
Question 3
On the CRS-1, which two packages exist only on the RP but not on the MSC or line card? (Choose two.)
A. admin
B. forwarding
C. routing
D. base
E. mbi
F. line card
Question 4
Trouble tickets are scrubbed for which two reasons? (Choose two.)
A. to ensure all change tickets are eliminated
B. to ensure the tickets are accurate
C. to identify configuration consistency
D. to generate service level management reports
Question 5
Which three reasons explain why the network documentation should remain current? (Choose three.)
A. to obtain the current network statistics
B. to understand the current inventory of devices
C. to understand and make changes to the network environment
D. increases MTTR
E. to meet ISO 9001 requirements
Solutions:
| Question 1 Answer: B | Question 2 Answer: A,B,D,F | Question 3 Answer: A,C | Question 4 Answer: B,D | Question 5 Answer: B,C,E |


