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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. A technician integrates the customer's network and links the CM reference between CM and CMS is greater than 24 hours.
What can be done to fix the problem?

A) Shutdown the CMS to the ak prompt level and adjust the BIOS time.
B) From Solaris login as root and use the date command
C) In. CMS, login as root and use the /cms/datesync command to sync the CMS and CM time.
D) Run the script /cms/install/autotime to synchronize the Communication Manager's time to the CMS

2. Click the exhibit button

A Miami based medical center is defining evacuation procedures for severe weather conditions The center has decided to plan for two types evacuations, major and minor During a minor evacuation; the center will staff only a few medical answer line agents to answer critical calls major evacuation the answer line will not be staffed instead of reaching a live agent, callers will receive a pre-recorded information In the example vector segment, what is represented by the E in steps 2 and 3?

A) E is assigned to a VDN that routes calls to an evacuation vector
B) E is a standard vector code for evacuation
C) E has been administered as a Feature Access Code
D) E has a vector variable that is changed when an evacuation is required

3. What is the term of an extension that routes calls to specific vector?

A) Routing Directory Number (RDN)
B) Vector Directory Number (VDN)
C) Vector Routing Number (VRN)
D) Hunt Group Number (HGN)

4. Which communication manager option on the communication manager gives the customer call centre capabilities?

A) Expert Agent Selection (EAS)
B) Best Service Routing (BSR)
C) Automatic Call Distribution (ACD)
D) Least Occupied Agent (LOA)

5. Which two statements about scheduling backups with the Timetable feature are true?
(Choose two)

A) A Timetable can be scheduled using CMS Supervisor or ASCII CMS.
B) A Maintenance Backup Timetable is shipped with the CMS system but it is not scheduled.
C) Timetable can be used to schedule a LAN backup of the customer's data.
D) A Timetable should be scheduled to perform a Maintenance backup when the CMS is feast b
E) Timetable can be used to schedule a LAN backup of the customer's system.

Solutions: