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Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2) 2.0 by Cisco
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Cisco 500-450 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Administration and Maintenance | - System operations
|
| Topic 2: Troubleshooting and Optimization | - Diagnostics and issue resolution
|
| Topic 3: UCCE Architecture and Components | - Core architecture and call flow
|
| Topic 4: Integration and Reporting | - System integrations
|
| Topic 5: Call Routing and Dial Plan | - Routing logic and scripting
|
| Topic 6: Deployment and Configuration | - Initial setup and provisioning
|
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