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Cisco UCXD 500-052 Exam Overview
Exam 500-052 is available in two formats written or online. It contains 45-55 multiple choice questions with a total running time of 60 minutes. After its completion, you will receive a report along with the scores obtained in each section and the pass mark required for this exam. Also you will earn the Deploying Cisco Unified Contact Centre Express certification which is valid for 3 years.
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Cisco 500-052 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implement a Unified Contact Center Express System | 40% | - Examine the Cisco Business Edition 6000 competitive landscape - Configure Unified Contact Center Express software and provision users - Use the Unified Contact Center Express Application Editor - Describe the process for installing Unified Contact Center Express software and hardware |
| Topic 2: Operate a Unified Contact Center Express System | 28% | - Perform patching, upgrading, and license additions - Troubleshoot Unified Contact Center Express - Identify basic Unified Contact Center Express user tasks - Monitor system operations in Unified Contact Center Express |
| Topic 3: Design a Unified Contact Center Express System Deployment | 32% | - Evaluate and recommend different configuration options - Identify available configuration and ordering tools - Determine customer required features - Perform customer capacity planning |


