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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. An Elite Multichannel (EMC) Release 6.6 Server enhancement is support for Real-time reporting for how many agents with unicast?

A) 500
B) 700
C) 800
D) 600

2. A customer requires a backup AEP system maintained in a different geographical location, where a manual process will move the licenses from the primary to the backup site.
Which disaster recovery solution would you recommend to this customer using Enterprise Wide Licensing?

A) Active-Active
B) Primary-Secondary
C) Active-Passive
D) Primary-Backup

3. A Call Management System (CMS) Release 19 goes to market per the Avaya Global Product Distribution policy. It is sold through direct and indirect channels. The channel strategy and sales model are not affected by this release.
Which three are CMS Release 19 deployment options with the flexibility to meet the needs of every customer? (Choose three.)

A) Oracle Fire V880/V890
B) CMS Virtual Appliance OVA (Customer-provided VMware vSphere Platforms)
C) Amazon Web Services
D) Oracle Sun Blade 150
E) Avaya Solutions Platform Servers

4. Refer to the exhibit.
A customer wants Avaya Experience Portal as a software platform for supporting omnichannel automation applications, so they can create sophisticated voice and speech applications.
Which component shown in the exhibit is responsible for launching applications?

A) Experience Portal Manager
B) Media Processing Platform
C) Application Servers
D) IX™ Orchestration

5. Based on customer feedback, what was the top priority in 2019 for Contact Center organizations?

A) To increase agent retention
B) To increase self-service usage
C) To increase digital channel usage
D) To increase first contact resolution

Solutions: