Oracle 1z0-981 : Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials

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Oracle 1z0-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

Question 1

Which two types of joins are available in analytics?

A. Intersection
B. Inner
C. Peripheral
D. Outer LTD) External
E. Internal

Question 2

What must you set to enable the email channel?

A. EGW_UPDATE_BY_CREATE
B. EGW_SECURE_UPDATE_ENABLED
C. EGW_ENABLED
D. EGW_AUTO_CONT_CREATE
E. EGW_SAVE_EMAIL_HEADERS

Question 3

Which two events can trigger Custom Process Models?

A. OnSaveComplete
B. Load
C. Create
D. Refresh
E. Update

Question 4

In your company, Oracle Service Cloud has workspaces where there are multiple reports and browser controls embedded for various requirements. You receive a complaint that the initial loading of the workspaces is very slow.
What is the quickest solution to speed up incident workspace loading?

A. Removing fields in the workspaces
B. Utilizing workflows and splitting functionality into more than one workspace
C. Creating multiple workspaces per business function and assigning to different profiles
D. Placing objects on different tabs and splitting the loading across multiple tabs

Question 5

You find that the chat agent is not receiving chat messages, even though the agent is logged in. Which two actions can help resolve this problem?

A. Clicking Request Chat on the Live Media bar
B. Configuring advanced routing
C. Fixing the chat workspace
D. Deselecting the Pull Chat check box in the agent's profile
E. Requesting Chat from File > Options > View Options

Solutions: