Oracle 1Z0-1038-21 : Oracle Service Center 2021 Implementation Essentials

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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. Which two statements are true about Oracle Service Cloud accelerators?

A) Theyare available at http://www.oracle.com/technetwork.
B) They are code samples to show how integrations can be built by using the public integration capabilities of Oracle Service Cloud.
C) Oracle provides supportfor all accelerators.
D) The source files for all listed accelerators are available for download.
E) They are complete plug-and-play tools that can be used with Oracle Service Cloud in any client environment free of cost.

2. Which is an invalid data type?

A) Radio
B) Integer
C) Float
D) Menu
E) Text field
F) Text area
G) Date/time

3. A customer is trying to import guides and a definition file from another interface and receives an error: "The response node cannot be added as it would exceed the maximum amount of 2048 response nodes the guide can have.
What action must betaken to fix this?

A) Make sure the guide definition file does not include anyhash value while importing it.
B) Navigate to one of the superior nodes and remove most of the nodes, keeping the same unique identifier.
C) Increase the maximum number of response nodes in the configuration.
D) Make sure guided assistance is enabled in another interface.

4. A customer is using standard reports within the analytics module. Which two can be edited in a standard report?

A) column headings
B) permissions
C) report headings
D) graphs
E) non-selectable filters
F) schedules

5. A customer is using a service level agreement (SLA) to calculate resolution due dates automatically when an SLAinstance is added to an incident. What setup is required for resolution due calculations?

A) Use business rules to automatically calculate dates
B) Define default response requirements.
C) Create a custom incident milestones report and add it to a custom incident workspace
D) Add all the holidays observed by your organization.

Solutions: