BBPSD CSFX : Customer Service

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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

1. Many organisations have something called a USP. This means they have a:

A) Unique sales position.
B) Unique selling point.
C) Unusual service product.
D) Unique sales pitch.

2. The three generally recognised types of customer are assertive, analytical and:

A) Aggressive.
B) Authoritative.
C) Aware.
D) Amiable.

3. If it is not possible to establish personal communication with a customer face-to-face then the next best method is:

A) Leaflet.
B) Phone.
C) Email.
D) Letter.

4. If a colleague enters your office unexpectedly and you are sat at your desk, then a time management technique which should lead to a shorter interruption is to:

A) Ask them to leave and come back later.
B) Stand up and greet them and do not sit back down.
C) Remain seated and ignore them.
D) Explain you are very busy.

5. An organisation that has distinguished itself in the automobile market by offering free insurance and petrol for a year would claim to have a:

A) USP.
B) SPU.
C) BPS.
D) CSP.

Solutions: