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- Self-Service & Process Automation 20%
- Intro to Scripting & Application Tools 10%
- Database Administration 30%
- Collaboration 20%
- User Interface & Navigation 20%
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Read the ServiceNow CSA Exam Requirements below
Industry experience with database and system administration concepts is also helpful, as is knowledge of IT help desk processes and workflows related to incidents, problems, and changes.
To pass this exam, candidates must have completed the ServiceNow Fundamentals course and have at least six months of practical experience with ServiceNow.
Applicants can take a three-day ServiceNow Basics training course or the ServiceNow Basics training course offered at Now Learning.
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ServiceNow CSA Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| ServiceNow Platform Fundamentals | - Lists, forms, and filters - Platform architecture and components - Navigation and user interface |
| Service Management Applications | - Service catalog and request fulfillment - Incident and problem management - Change and request management - Knowledge management |
| Security and Administration | - User administration and roles - Access control rules (ACLs) basics |
| Service Automation and Configuration | - Business rules and client scripts basics - Workflows and Flow Designer overview |
| Data Management | - Tables and CMDB basics - Import sets and data loading |
| Reporting and Analytics | - Reports and dashboards - Performance analytics overview |
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