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The KPI Institute Certified KPI Professional Sample Questions:

1. Which of the following phrases can convert into a KPI the statement: "Customers evaluated the service quality as being high"?

A) Service quality rating
B) Achieve high service quality
C) Quality services
D) Service quality project

2. Which is the definition of "Hospital bed occupancy rate (%)"?

A) None of the answers
B) Measures the percentage of beds in the hospital that are occupied by patients, from the overall number of hospital beds
C) Calculates how many hospitals are occupied
D) Maximizes the occupancy of hospital beds

3. At what stage in the KPI implementation project should KPIs be linked to rewards?

A) Immediately, upon activation
B) It should be done in conjunction with the rewards and recognition program coordinated by HR
C) Within 12 months of implementation
D) Never

4. Which KPI measures the achievement of the following objective: "Build an environment that fosters creativity and innovation"?

A) Obtaining 3 new patents by the end of the financial year
B) Training hours per full-time equivalent (FTE) (#)
C) Employees meeting continuing professional development requirements (%)
D) Innovation ideas from staff (#)

5. Which of the following statements is a leading KPI for "Customer satisfaction (%)"?

A) None of the answers
B) Profitable customers (%)
C) Orders processed per hour (#)
D) Retained earnings ($)

Solutions: