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Salesforce AP-222 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Case and Program Management | - Program and benefit tracking - Case lifecycle management |
| Topic 2: Data Model and Architecture | - Public sector data model components - Object relationships and configuration principles |
| Topic 3: Constituent Experience | - Omni-channel service interactions - Self-service portals and Experience Cloud |
| Topic 4: Automation and Integration | - Integration with external government systems - Flow automation in public sector solutions |
| Topic 5: Security and Compliance | - Compliance considerations in government deployments - Data security and access control |
| Topic 6: Public Sector Solutions Overview | - Core concepts of Salesforce Public Sector Solutions - Government and public sector use cases |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
A public sector agency is looking to digitize its operations for Emergency Response. As the technical consultant on the project, the expectations are to roll out a public facing portal that allows citizens to submit a simple emergency request with some basic information.
Which two are the correct approaches a consultant should take to meet these objectives?
- A. Leverage prebuilt Emergency Service Request flow.
- B. Build a digital experience site using the Help Center template based on the agency ' s requirement
- C. Create a custom Case Record Type and leverage a prebuilt Contact Support Form
- D. Build a digital experience site using pre-configured emergency response management (ERM) specific template
Correct Answer: A,D 🗳️
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Bobahaven has implemented Public Sector Solutions to manage constituent applications for permits and licenses. However, they have noticed their call center is receiving a large number of phone calls asking similar questions about the new permit and license application processes. Bobahaven is looking for advice on providing up-to-date information about permit and license processes to constituents so their call center inbound call numbers can be reduced.
Which solution would allow constituents to find answers to their questions before beginning the application process while reducing implementation and maintenance costs?
- A. Implement Salesforce Knowledge, and publish articles to an unauthenticated Experience site page for constituents.
- B. Implement Salesforce Knowledge, and publish articles to an authenticated Experience site page for constituents.
- C. Implement Salesforce Knowledge, and publish articles to the Bobahaven public website via Lightning Out.
- D. Implement Salesforce Knowledge, and publish articles to the Bobahaven public website CMS via outbound API calls.
Correct Answer: A 🗳️
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A nonprofit organization that works for displaced and unemployed persons has seen a large number of unemployment claims and currently uses Agentforce Public Sector to set up and disperse funds. The System Administrator is responsible for setting the correct business rule using Decision Explainer for unemployment benefits.
Which two Decision Explainers can be utilized?
- A. Person Loans
- B. Car Loan
- C. Individual and business application fees
- D. Housing loan eligibility checks
Correct Answer: C,D 🗳️
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A government agency would like to standardize its grant funding process and is looking for a solution to prioritize and award funds to the most eligible grant-seekers using Agentforce Public Sector.
What three components should a technical consultant configure to define applicants ' eligibility and help with application prioritization?
- A. Create an Application Form using OmniScript Designer
- B. Create an Expression Set using BRE
- C. Create an Application Form using Web-to-Lead
- D. Create a Decision Matrix using BRE
- E. Create an Application Form using Web-to-Case
Correct Answer: A,B,D 🗳️
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A government agency wants to implement the Licenses, Permits, and Inspections modules of Public Sector.
The agency needs to issue licenses and permits to two different sets of constituents: business constituents and private constituents. The agency would like to roll out licenses and permits to their business constituents first, followed by the private constituents at a later date.
What data model and implementation strategy should a Technical Consultant recommend to the government agency for this use case?
- A. Implement the Business Account and Contact data model for business constituents now, and implement the Household Account and Contact data model for private constituents at a later date.
- B. Implement the Business Account and Contact data model for business constituents now, and implement the Person Account data model for private constituents at a later date.
- C. Implement both the Business Account and Contact data model for business constituents and the Person Account data model for private constituents at the same time.
- D. Implement both the Business Account and Contact data model for business constituents and the Household Account and Contact data model for private constituents at the same time.
Correct Answer: B 🗳️
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